Jobs
>
New York City

    Senior CRM Manager - New York, United States - Affinity

    Affinity
    Affinity New York, United States

    3 weeks ago

    Default job background
    Description

    We are conducting a search for an accomplished Senior CRM Manager to join a leading law firm in New York.

    The ideal candidate will have at least 10+ years of experience in managing and enhancing office applications, with a focus on maintaining data integrity and quality in CRM software environments.

    Proficiency in Salesforce is a must, along with hands-on experience in LexisNexis or InterAction and expertise in eMarketing Solution suites, especially Tikit.

    The Senior CRM Manager champions the firm's CRM system, ensuring accurate and accessible contact data for marketing and communication initiatives.

    They build and optimize processes to streamline data management and reporting.

    Additionally, they continuously evaluate and improve the CRM to enhance client engagement and grow digital traffic


    What You'll Do:
    Maintain the firm's CRM system (as of 2023, Salesforce); Use knowledge of best practices and available tools on best ways to keep contact data accurate, including new sources of authoritative data; Design and implement new reporting capabilities in CRM, using Business Development business requirements and reporting needs; Administer the use of and provide support for CRM and mass mailing applications; Maintain Back End processes and settings to ensure optimal technical configuration of CRM systems, and support data integration projects with other Firm systems; Lead and train vendor teams in multiple CRM-related actions and provide CRM-related training for Business Development and other users, as applicable; Coordinate internally with IT to evaluate CRM and related software applications to identify and implement solutions and upgrades or enhancements; Collaborate with BDEV Department colleagues to support all mailings, thought leadership and events; Oversee mass-marketing emails and other digital initiatives in support of the Firm's digital marketing strategy and to enhance the brand of the Firm; and Support and administration of additional related projects, digital content, resources, and other initiatives and programs for the Digital Marketing and Business Development teams as needed


    What You'll Bring:

    Bachelor's degree; At least 10 years of experience working with and supporting office applications and data integrity/quality issues; At least 10 years of experience within a CRM software environment (LexisNexis, InterAction strongly preferred); At least 10 years of experience within an eMarketing Solution suite environment (Tikit strongly preferred).

    Expert proficiency in CRM Systems (Interaction, Salesforce and accompanying integrations) and related applications; Expert proficiency in communications applications (Pardot, Vuture); Advanced proficiency in Microsoft Office Suite, specifically Excel, Outlook, and Word; Excellent verbal and communication skills, including attention to detail and proofreading; Highly organized with the ability to prioritize multiple projects at any given time; Advanced knowledge of legal and professional services industry and related marketing; Advanced knowledge of marketing resources, principles, procedures, and concepts; Advanced knowledge of technical principals and best practices for electronic communications; Advanced knowledge of IT Back End systems and best practices; and Fundamental knowledge of HTML code and principles.

  • Fandom

    CRM Manager

    3 days ago

    Fandom New York, United States

    **About this Role**: · This is an individual contributor role and will report directly to the Director, CRM. · **You Will...**: · - Collaborate closely with cross-functional teams, including product, content, and analytics, to ensure alignment of CRM initiatives with overall busi ...

  • Christian Dior Perfumes

    CRM Loyalty Manager

    2 days ago

    Christian Dior Perfumes New York, United States

    **Company Description** · From 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of excellence, creativity, and the unique _savoir-faire_ of its creator, the couturier-perfumer Christian Dior. Revolutionizing the codes of French ...

  • Guerlain

    CRM Manager

    2 weeks ago

    Guerlain New York, United States

    Job Description · POSITION OVERVIEW · The CRM Manager will support the business to enhance and optimize relationship between Guerlain and its customers in the US. CRM Manager will be tasked with analyzing, managing, and growing Guerlains customer experience both for our owned e ...

  • Open Systems Technologies

    CRM Manager

    2 weeks ago

    Open Systems Technologies New York, United States

    A law firm is looking for a CRM Manager to join their team in New York, NY. · Compensation: $150-165k · This position works closely with all departments to ensure proper integration of the firm's customer relationship management ("CRM) system with other systems with a focus on ...

  • EHE Health

    CRM Manager

    1 week ago

    EHE Health New York, United States

    Who we are: · EHE Health has led the way in preventive medicine for more than 100 years. EHE Health is an evidence-based preventive health program that partners with mid- and large-sized employers to provide theiremployees and beneficiaries an unparalleled, personalized medical ...

  • EHE Health

    CRM Manager

    6 days ago

    EHE Health New York, United States

    Who we are: · EHE Health has led the way in preventive medicine for more than 100 years. EHE Health is an evidence-based preventive health program that partners with mid- and large-sized employers to provide their employees and beneficiaries an unparalleled, personalized medical ...

  • System One

    CRM Manager

    1 week ago

    System One New York, United States

    Please send me your details (resume, work authorization status, current location, availability and compensation expectations) directly to: for an immediate consideration. Make sure to include both the job title and location of the job if you email me directly. contract duration ...

  • System One

    CRM Manager

    6 days ago

    System One New York, United States

    Please send me your details (resume, work authorization status, current location, availability and compensation expectations) directly to: for an immediate consideration. Make sure to include both the job title and location of the job if you email me directly. · *** contract dur ...

  • System One

    CRM Manager

    1 week ago

    System One New York, NY, United States

    com for an immediate consideration. contract duration = 3+ months, can be extended · *** Garment District of Midtown Manhattan, New York City = New York, NY mostly in the office, 1-2 days a week from home ) · CRM Manager: · - Build and manage the overall CRM strategy for the To ...

  • EHE Health

    CRM Manager

    4 days ago

    EHE Health New York, United States

    Job Description · Job DescriptionWho we are: · EHE Health has led the way in preventive medicine for more than 100 years. EHE Health is an evidence-based preventive health program that partners with mid- and large-sized employers to provide their employees and beneficiaries an un ...

  • Guerlain

    CRM Manager

    4 days ago

    Guerlain New York, United States

    Job Description · Job DescriptionCompany Description · It all began with Pierre-François-Pascal Guerlain. A perfumer, chemist, inventor and researcher, the House's founder created his first boutique in the heart of Paris, at 42, rue de Rivoli. The address quickly became an essent ...

  • Christian Dior Perfumes

    CRM Manager

    4 days ago

    Christian Dior Perfumes New York, United States

    Job Description · Job DescriptionCompany Description · From 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of excellence, creativity, and the unique savoir-faire of its creator, the couturier-perfumer Christian Dior. Revolutio ...

  • Newell Brands

    CRM Manager

    1 week ago

    Newell Brands Hoboken, United States

    Newell Brands is a leading $8.5B consumer products company with a portfolio of iconic brands such as Graco, Coleman, Oster, Rubbermaid and Sharpie, and 28,000 talented employees around the world. Our high-performance culture, unparalleled curiosity about the world around us, and ...

  • Phaxis

    CRM Manager

    1 week ago

    Phaxis Long Island City, United States

    POSITION SUMMARY · World renowned beauty brand is seeking an experienced CRM Manager. Due to business growth and increased demand, this is an outstanding opportunity in a newly created role. You'll be responsible for optimizing lead-nurturing and retention campaigns and flows a ...

  • The Connors Group

    CRM Manager, Loyalty

    1 week ago

    The Connors Group New York, United States

    This role is 4 days onsite and seeking a Sr. CRM, Loyalty Manager who will be responsible for developing, scaling, and maintaining the omni channel Loyalty Program. · Provide leadership and expertise to execute strategies that drive member growth and customer centricity business ...

  • Global Channel Management

    CRM Marketing Manager

    3 days ago

    Global Channel Management New York, United States

    About the job CRM Marketing Manager · CRM Marketing Manager needs 5 years experience in Marketing or Advertising field. · CRM Marketing Manager requires: · Degree or equivalent experience in Marketing or Advertising field. · 5+ years of experience where the desired knowledge ...

  • Solomon Page

    CRM Manager, Lifecycle

    1 day ago

    Solomon Page New York, United States

    Our client, a curated marketplace for Gourmet Food & Food Gifts, is looking for a CRM Manager Lifecycle. Manage the day-to-day operations of Marketing and CRM campaigns, overseeing their setup and execution across email, SMS, and Push channels for both B2C and B2B communications. ...

  • System One Holdings, LLC

    Marketing CRM Manager

    1 week ago

    System One Holdings, LLC New York, United States

    Please send me your details (resume, work authorization status, current location, availability and compensation expectations) directly to: for an immediate consideration. Make sure to include both the job title and location of the job if you email me directly. · *** contract du ...

  • Vestiaire Collective

    Senior Manager, CRM

    1 week ago

    Vestiaire Collective New York, NY, United States

    Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is ...

  • Milk Makeup

    CRM + Ecommerce Manager

    5 days ago

    Milk Makeup New York, United States

    Welcome to the MILK MAKEUP FAM: · At Milk Makeup, we're all about good ingredients + effective formulas. We're cruelty-free, paraben-free, and 100% vegan. Always. · Born out of Milk, a creative studio in downtown New York City, community and self-expression is at the heart of eve ...