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    CRM Manager - New York, United States - Christian Dior Perfumes

    Christian Dior Perfumes
    Christian Dior Perfumes New York, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionCompany Description

    From 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of excellence, creativity, and the unique savoir-faire of its creator, the couturier-perfumer Christian Dior. Revolutionizing the codes of French elegance and luxury with its perfumes, combining tradition and daring innovation in makeup and skincare, we reinvent every day the Dior style and affirm beauty and joy in its entirety.

    Parfums Christian Dior invites you today to join its North America teams.

    Parfums Christian Dior is part of the LVMH Group.

    Job Description

    Position Overview:

    Based on the Business Data activation Marketing Plan for North America, this role will manage the delivery of the OmniChannel campaigns (Emails, Mobile, Push, Clienteling) to animate the consumer database including all points of contact: Ecommerce, Boutiques, Booking services, Loyalty, Events.

    • Key Responsibilities include:
      • Manage all stages of marketing campaigns, from design to launch: campaign briefing based on the marketing plan, validation with creatives and copyrighters, configuring audience targeting and segmentation, proofing content, scheduling and conducting post-campaign reporting.
      • Lead continuous improvement of the marketing campaigns by leveraging strategy, data analysis, data product use cases, KPIs measuring, AB testing, optimization and process enhancement.
      • Leverage advanced performance tools such as heat-mapping for in-depth analysis of campaign performance to enhance future campaigns strategies.
      • Facilitate cross-departmental communication and gather feedback to align on best practices and procedures.
      • Stay abreast of internal system changes and proactively update affected departments accordingly.
    • Additional Responsibilities:
      • Identify, analyze and work collaboratively with local business teams, tech teams and central headquarters
      • Gather and express the business requirements to a diverse audience, including senior technical and business executives.
      • Assist the migration project to Adobe Campaign, by contributing business inputs and goals while leveraging in-house Data Product technologies.
      • Conduct competitive landscape benchmarking to summarize market trends and devise go-to-market strategies.
      • Contribute with enthusiasm to a rapidly expanding team with evolving responsibilities.
    Qualifications
    • Minimum of 3 years' experience in executing email marketing and/or CRM channels, ideally within an email marketing/CRM agency or brand.
    • Proficiency in Adobe Campaign is essential.
    • Basic understanding of HTML is preferred.
    • Fluency is key email marketing and e-commerce analytical tools include Google Analytics, Power Bi, Google Cloud Platform.
    • Advanced Excel skills, including pivot tables, v-lookup, etc.
    • Ability to define business requirements with measurable goals is essential
    • Strong analytical skills, with experience creating CRM models and cohort analysis.
    • Ability to synthesize data recommend actionable tactics based on trends.
    • Proven track record of driving performance and scaling revenue through the email channel.
    • Familiarity with marketing concepts to guide the deployment of new marketing initiatives is advantageous.

    Christian Dior Perfumes is a M/F, Disabled and Vet EEO/AA Employer.

    Additional Information

    4x a week in office, remote Fridays

    LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance and tenure.

    While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published salary range of $100, $120,000.00.

    This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

    All your information will be kept confidential according to EEO guidelines.

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