Jasmine Mathieu

During my career I have championed diverse resources to maintain brand integrity through marketing and visual style branding. I've held positions that required a number of versatile responsibilities such as cultivating strong partnerships for creative service and product needs, ensuring clear communications and managing logistics for optimal workflow, budgeting, and goal planning. I have ideated marketing and creative direction and concepts for advertising in collaborative and independent efforts, optimizing brand excellence across brainstorming, executive team collaboration, and company policy compliance. 

CAREER HIGHLIGHTS: 

• Managed 3 team members in rebranding project for adolescent youth mentorship, increasing activation participation by 300% for NOBLE employee resource group in partnership with The Fresh Air Fund
• Performed qualitative research to define adolescent youth mentorship activation objectives for data analysis to ensure event success
• Improved workflow in partnership with brand management consultant, optimizing business processes and cross-functional collaboration between creative executives, marketing teams, and external partners 
• Increased client satisfaction and retention as Money Back Guarantee program leader
• Achieved 30% increase in company DEI participation by defining strategy, objectives and KPIs for Clinique DEI Steer Co.’s mission to promote dialogue regarding inclusion, diversity, and equity with book club activation
• Grew client satisfaction and retention as Money Back Guarantee program leader and account director

CLINIQUE, New York, NY Creative Design Support Professional  2018-2023 

Acting as an advocate for the team mission by supporting business strategy, company standards and processes, I've held a number of versatile responsibilities including:

• Sharing administrative guidance and support for VP of Global Creative Operations, VP of Global Creative Design, VP of Global Social & Digital Media, and creative team
• Protecting program budget goals by maintaining proper meeting cadence and itineraries of creative and marketing stakeholders and c-suite executives
• Overseeing productivity of marketing status meeting series, ensuring 90% of creative visuals and copy deliverables met submission deadlines for c-suite executives to review
• Liaising with vendors, external departments, and business partners, facilitating projects / programs for on-time completion with cost savings
• Collaborating in brainstorming sessions with stakeholders including senior executives to ideate creative direction and concepts for brand marketing and advertising

MAC COSMETICS, New York, NY  Creative Marketing Operations Specialist  2013-2018 

As a Creative Marketing Operations Specialist, I provided full circle administrative support to the VP of Global Creative Operations for conference calls, travel arrangements, calendar management, expense reporting, invoice processing, and other areas. I also processed and maintained files including SOW contracts, invoices, and vendor maintenance forms. 

I extended my contributions after identifying 3 key areas of opportunities to optimize department success including introducing new processes to streamline invoice processing, budget tracking, and improve cross-functional workflow.

Office Support Specialist  2015-2017

I optimized office image by examining details of office appearance and contacting external vendors for maintenance service as needed.
 

THE ESTEE LAUDER COMPANIES, New York, NY Office Support Specialist  2013-2015

I acted in various capacities as resource for employees and guests while managing multiple projects. To ensure the 500+ staff home office was operating at a level for optimal success, I performed periodic research to maintain accurate and up-to-date ever-changing office information, brand distribution lists and company policies and procedures.

KAPLAN PMBR, New York, NY  Marketing Operations Support Assistant  2009-2012

As a Marketing Operations Specialist, I provided support using CRM systems to rectify daily conflicts with clients on behalf of regional directors and home office for Bar Exam preparation services.

To excel in this role I developed client relationships at sale and post-sale activities, including rectifying customer complaints, identifying additional sales opportunities based on client needs, and finding solutions for client issues. I have also increased revenue by identifying and acting on opportunities for potential repeat customers using research and data analysis.

B.B.A. Bachelor of Business Administration, Fashion Marketing & Management, Berkeley College, New York, NY

Certification, Social Media Management, Meta via Coursera, New York, NY