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    Customer Success Manager - San Francisco, United States - BIGEYE

    BIGEYE
    BIGEYE San Francisco, United States

    2 weeks ago

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    Description
    The Company

    At Bigeye, our mission is to help our customers make magic with data.


    We built some of the most widely adopted tools at companies like Uber and saw how swift teams move when they have a great data toolchain.

    Now, Bigeye is building best-of-breed tools for analysts, data scientists, and data engineers on data teams everywhere.

    At Bigeye, we are re-envisioning data quality with the premier data observability platform.

    In less than 15 minutes, customers instrument data sources with thousands of data quality metrics and anomaly detection algorithms that proactively alert them to issues.

    With Bigeye, data teams prevent customer-facing data outages, save expensive engineering hours, and build greater faith in the data.


    As a Customer Success Manager on our team, you'll work closely with Solutions Engineering, Sales, and Product to deliver an amazing experience for our customers, be accountable for net revenue, and grow enterprise accounts.

    We're looking for people who share our values, love creative and challenging work, and are great teammates.

    What You Will Do


    Understanding our customer use cases related to data quality and engineering including, data pipeline health, data replication accuracy, dimensional data quality, and data drift collection.

    Providing support and guidance to technical customers (to overcome challenges with deployment, and expansion of use cases.
    and business users (for best practices and business goals)
    Retain and grow accounts - maintaining positive client relationships and proactively identifying opportunities (either organic growth or new lines of business)
    Responsible for managing renewals, expansions and net revenue quota
    Provide structured, condensed feedback to product and engineering that drives business value for Bigeye and our customers
    Turning one-off customer solutions into repeatable processes, we can apply across accounts

    What You Need

    3+ years in customer-facing roles - Support/Services/Success with at least some technical account management experience in B2B SaaS
    Experience working with cloud-based analytical databases, such as Snowflake, Redshift, and BigQuery.

    Ability to work with data hands-on, including reading and writing SQL, debugging SQL queries, and understanding how users interact with databases.

    Understanding of data pipeline/ETL/ELT solutions
    Ability to partner with data engineers, data scientists, and analysts at mid market and Enterprise customers.
    Enjoy working in a constantly changing environment and maintaining a high level of responsiveness for customers
    Enjoy getting in the weeds (investigating inaccuracies, fixing issues) while also thinking strategically with your customers (roadmap, business objectives)

    Bonus Points

    Previous experience in a quota carrying role
    Familiarity with BI products in tools like Looker, Tableau, or PowerBI.
    Ability to build a data pipeline and set up a data environment for business use cases.
    Deep understanding of one or more cloud infrastructure providers (AWS, GCP, Azure).
    Experience with DevOps practices in maintaining data pipelines and software

    Salary Expectations

    Base salary of $140,000-$150,000 plus incentive, depending on experience
    80/20 OTE structure
    Curious about how we determined this range? Ask about our process

    Benefits

    Generous salary and equity opportunity
    Remote first - Live where you want in the US
    Medical, Dental and Vision to keep you healthy
    Health and Wellness package
    401k plan to help you save for the future
    Generous PTO to have fun
    Receive an elite technology package to make work easier
    Stipend to make your home office more comfortable

    Bigeye is an Equal Opportunity Employer and we will not tolerate discrimination or harassment of any sort.

    We do celebrate diversity and believe experience comes in different forms; many techniques are transferable; and passion goes a long way.

    Diversity in our team makes for more creative thinking, and ultimately a better product and company culture.


    Even more important than your resume is a clear demonstration of impact, initiative, and the aptitude to thrive in a collaborative environment.

    Bigeye aspires to have an inclusive work environment; so if you are hard working & good at what you do then please come as you are.

    We want you to contribute, grow, & learn at Bigeye and we encourage you to apply if your experience is close to what we're looking for.

    #J-18808-Ljbffr
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