Jobs
>
Phoenix

    Phoenix - Program Support Specialist - Lutheran Social Services of the Southwest

    Lutheran Social Services of the Southwest
    Lutheran Social Services of the Southwest Phoenix, United States

    1 week ago

    Default job background
    Description

    Job Description

    Job Description

    Lutheran Social Services of the Southwest is a non-profit organization with Corporate Offices in Phoenix and Tucson and additional offices throughout Arizona.

    Lutheran Social Services of the Southwest administers programs and services to help build collaborative Community Partnerships and strengthen individuals, families, and communities.

    Working for our organization is a positive, challenging and rewarding experience with opportunities for personal and professional development.

    Exempt: NonexemptBase Wage: $20.50 per hourReports to: Resettlement Program ManagerDepartment: Refugee and Immigration ServicesProgram: Location: Phoenix, ArizonaPosition Type: RegularDate Reviewed: March 2024

    General Description:

    In concert with the Resettlement Program Manager, this position provides program support by
    working collaboratively with staff, community providers and clients. The position plays a crucial
    role in ensuring the successful integration and well-being of refugees in the community by
    providing ongoing support to refugees for up to five years following their arrival. This position's
    responsibilities will encompass comprehensive service coordination, case management,
    advocacy, and compliance with program requirements. Requires the ability to take initiative to
    ensure productivity, organization, and completion of assignments efficiently and within
    established time frames. The job requires sensitivity to the program population's cultural and
    socioeconomic characteristics.

    Essential Duties and Responsibilities include the following:

    WEIGHTDESCRIPTION25Service Coordination Oversight:

    • Ensure that refugees have access to a comprehensive range of supportive
    services, including housing assistance, employment training, language
    classes, healthcare, mental health services, and educational opportunities.

    • Collaborate with case managers and service providers to develop
    individualized service plans for refugees and monitor their progress towards
    self-sufficiency and integration goals.

    • Provide intake, needs assessment, and enrollment services for clients
    referred to social adjustment services.

    • Assist clients with public benefits applications, including SNAP, Medicaid,
    WIC, and TANF.

    • Connect clients with medical providers as appropriate.

    • Other duties as requested.25Documentation and Reporting Oversight:

    • Monitor and oversee the maintenance of thorough and accurate
    documentation of client interactions, service provision, and progress toward
    goals, in compliance with program requirements and grant regulations.

    • Review and analyze reports to identify trends, challenges, and areas for
    improvement in service delivery and outcomes for refugees.

    • Accept referrals and service authorizations in accordance with contract and
    licensing standards, state laws and regulatory requirements.

    • Maintain an accurate and up to date list of all current clients and contact
    information.

    • Prepare and maintain accurate and complete client files, program forms,
    policies, and procedures.

    • Assist with program file audits for compliance and accuracy.

    • Assist with changes in contract and licensing policies and procedures and
    update program operation manuals.

    • Inputs client data into required LSS-SW and State software applications
    such as AARPODS.20Capacity Building and Training:

    • Facilitate training sessions, workshops, and other learning activities to
    enhance knowledge and skills related to refugee services, cultural
    competency, trauma-informed care, and database management.

    • Train staff on the scope of work and utilization of databases to ensure
    accurate and efficient documentation of client information and service
    provision15Resource Coordination and Community Engagement:

    • Advocate on behalf of refugees to ensure they receive timely and
    appropriate services, accommodations, and support from service providers,
    government agencies, and community organizations.

    • Facilitate communication and collaboration among various stakeholders to
    address systemic barriers and improve access to resources for refugees.

    • Support the development and implementation of community engagement
    initiatives aimed at promoting social connection, cultural exchange, and
    empowerment among refugees.

    • Provide guidance and support to clients in accessing community resources,
    participating in civic engagement opportunities, and building social
    networks.5Attend meetings, conferences, and working groups relevant to refugee services to
    stay informed about emerging issues, best practices, and policy developments.5Present and model a professional attitude, respect cultural and ethnic differences
    and always wear professional attire.5Fulfill additional responsibilities and tasks as assigned by supervisors to support the
    overall mission and objectives of the Refugee Services program.

    Qualifications:

    To perform this job successfully, the individual must be able to perform each essential duty
    satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
    ability required. Reasonable accommodations may be made to enable individuals with
    disabilities to perform the essential functions.

    • Bachelor's degree in social work, human services, public health, or a related field preferred.

    • Minimum of a High School Diploma or GED.

    • One year's experience in the Human Services field working with children, families, and or
    adults preferred.

    • Must be at least 21 years of age.

    • Provide and maintain a current certification in First Aid and CPR.

    • Provide and maintain a current Level One Fingerprint Clearance Card, clear the Department
    of Economic Security Central Registry Background Check and a criminal background and
    motor vehicle screening; must maintain valid AZ Driver's License, a clear driving record and
    reliable transportation for the duration of employment.

    • Must have a clear driving record for at least 36 months.

    • Must maintain a clear driving record during the time of employment.

    • Must have reliable transportation, a valid AZ driver license and current automobile
    insurance.

    • Ability to work independently with high initiative.

    • Ability to travel throughout the state or nationally as requested by supervisor.

    Knowledge, Skills, and Abilities:


    • Proficient computer skills and knowledge of Outlook and Microsoft Office Programs (i.e.
    Word, Excel, PowerPoint).

    • Skills in English/ Spanish composition, grammar, spelling and punctuation.

    • Strong interpersonal skills and ability to handle sensitive and confidential situations.

    • Ability to relate well with families of varied lifestyles, backgrounds and ethnicities.

    • Experience in cultural diversity.

    • Ability to assess family's strengths and weaknesses.

    • Ability to recognize signs of abuse/neglect.

    • Ability to participate as a member of a team, including collaboration, cross-training, and
    mutual assistance.

    • Participate in ongoing Professional Development Training. Training must be relevant to
    position.

    • Ability to work independently with high initiative.

    • Ability to travel throughout the state and provide own transportation as requested by the
    Supervisor.

    Language Skills:

    Ability to communicate clearly. Ability to listen and perceive need. Ability to work with people
    from diverse backgrounds non-judgmentally. Ability to effectively present and represent LSSSW and the program's needs to religious and community groups as well as others in the social
    services community. Fluent in English, both spoken and written; bilingual ability in one of the
    predominant languages of the local client base is preferred.

    Mathematical Skills:

    Good ability to calculate figures.

    Reasoning Abilities:

    Ability to define problems, collect data, evaluate information, draw conclusions, and take
    appropriate action based on this information. Ability and confidence to make decisions when
    appropriate and when to solicit guidance from the Program Manager.

    Physical Demands/Work Environment:

    The physical demands and work environment characteristics here are representative of those that
    must be met by an employee to successfully perform the essential functions of this job.
    Reasonable accommodations may be made to enable individuals with disabilities to perform the
    essential functions.

    • While performing the duties of this job, the employee may be required to sit or stand for
    long periods of time.

    • The employee frequently is required to use hands to hold objects and operate office
    equipment.

    • The employee is required to be able to listen and communicate effectively.

    • The employee may be required to occasionally lift and/or move up to 25 pounds.

    • The noise level in the work environment varies with the activity level of the facility.

    • Maintain valid AZ Driver License, vehicle insurance and reliable transportation.

    • Ability to work within the mission of LSS-SW.


    All positions at Lutheran Social Services of the Southwest require a background check.

    Job Posted by ApplicantPro
  • City Property Management

    IT Support Specialist

    4 days ago

    City Property Management Phoenix, United States

    **Mission**:The mission of City Property Management is to provide the best experience in community management. · **Our Core Values** · Professionalism · Engagement · Knowledge · Humility · Client Centric · Trust · Flexibility · Teamwork · Diligent · Fun, Fair & Respectful · **We ...

  • Greenberg Traurig

    Helpdesk Support Specialist

    1 week ago

    Greenberg Traurig Phoenix, United States

    Hybrid · Greenberg Traurig, a global law firm, currently has an excellent full-time employment opportunity for a Helpdesk Support Specialist in the Technology Department of our Phoenix or Doral office. We offer competitive compensation and an excellent benefits package. · Positio ...

  • Greenberg Traurig

    Helpdesk Support Specialist

    5 days ago

    Greenberg Traurig Phoenix, United States

    Remote · Testing copying a current req: · Greenberg Traurig, a global law firm, currently has an excellent full-time employment opportunity for a Helpdesk Support Specialist in the Technology Department of our Phoenix or Doral office. We offer competitive compensation and an exce ...

  • Chrysalis

    Victim Support Specialist

    4 days ago

    Chrysalis Phoenix, United States

    **Position: Victim Support Specialist** · **Hours: Monday through Wednesday, 4 pm - 8:30 pm; Thursday, 4 pm - 7:30 pm** · **Position Summary**: · The Victim Support Specialist position is an entry-level role, providing essential support to the office-based team in assisting and a ...

  • S.M.A.R.T.

    Software Support Specialist

    4 days ago

    S.M.A.R.T. Phoenix, United States

    **Job description** · The company (SMART) specializes in management software as a service (SaaS). For over 35 years, SMART has been a leader in the education industry delivering cost efficient solutions. Saving the customer's time and increasing productivity through the implement ...

  • S.M.A.R.T.

    Software Support Specialist

    5 days ago

    S.M.A.R.T. Phoenix, United States

    The company (SMART) specializes in management software as a service (SaaS). For over 35 years, SMART has been a leader in the education industry delivering cost efficient solutions. Saving the customer's time and increasing productivity through the implementation of our technolog ...

  • The Opportunity Tree

    Employment Support Specialist

    1 week ago

    The Opportunity Tree Phoenix, United States

    : · **The Opportunity Tree Mission and Vision** · To provide quality individualized services to people with intellectual and developmental disabilities in dynamic and innovative environments. The Opportunity Tree is committed to promoting the development of a society that fully e ...

  • Chrysalis

    Victim Support Specialist

    4 days ago

    Chrysalis Phoenix, United States

    **Position**:Victim Support Specialist · **Hours: Monday through Wednesday, 12:30 - 8:30 pm; Thursday, 11:30 - 7:30 pm; Friday, 8:00 - 4:00 pm** · **Position Summary**: · The Victim Support Specialist position is an entry-level role, providing essential support to the office-base ...

  • Beia's Families

    Family Support Specialist

    2 days ago

    Beia's Families Phoenix, United States

    Job Overview: · We are seeking a Family Support Specialist (FSS) to join our team and provide essential assistance to families with a family-centered and strength-based approach. The role is focused around the Healthy Families America Program which was created to establish trusti ...

  • MJS Designs

    Purchasing Support Specialist

    3 days ago

    MJS Designs Phoenix, United States

    At our Phoenix, AZ location, the Purchasing Support Specialist will: · - Assist in the development of quotes, often working with vendors · - Interface with vendors on a professional level with mínimal upper management involvement · - Communicate with Sales and Supply Chain Manage ...

  • U-Haul

    Pos Support Specialist

    4 days ago

    U-Haul Phoenix, United States

    **POS Support Specialist**: · **_Shift Time: M-F 5AM - 2 PM _** · **Job Description**: · U-Haul is looking for a POS Support Specialists to join the team in Phoenix, Arizona. Under the direction of the Manager · This position is a 5-day workweek with multiple shifts encompassing ...

  • Clearwave Corporation

    Client Support Specialist

    1 day ago

    Clearwave Corporation Phoenix, United States

    **Who You Are**: · To propel our next wave of growth, Clearwave is looking for a customer service-focused individual to support our client's day-to-day needs as it relates to the use of our products. The Client Support Specialist is a critical part of Clearwave's growth strategy ...

  • Copa Health

    Peer Support Specialist

    5 days ago

    Copa Health Phoenix, United States

    **_Join the Copa Health Team Today and Receive a $2,000 Sign-On Bonus_** · **What You'll Get** · **When you join our team as a full-time team member, you will receive**: · - Limitless growth and career advancement opportunities · - Career development offered internally through ou ...

  • Valleywise Health System

    Housing Support Specialist

    1 week ago

    Valleywise Health System Phoenix, United States

    Under the direction of the ACT (Assertive Community Treatment) Clinical Coordinator, the ACT Housing Support Specialist provides direct housing and housing related services to assist ACT team members in obtaining and maintaining permanent independent housing in the least restrict ...

  • MTNT Management Services

    Proposal Support Specialist

    5 days ago

    MTNT Management Services Phoenix, United States

    **Proposal Support Specialist** · **Position Type: Full-Time/Part-Time** · **MTNT** delivers a variety of services to our government customers including but not limited to global intelligence, IT security and infrastructure, and communications. We value dedication and integrity i ...

  • Frequence, Inc.

    Operations Support Specialist

    1 week ago

    Frequence, Inc. Phoenix, United States

    **About Frequence** · Frequence is an ad tech platform for media companies that connects all aspects of digital advertising—sales, operations, and reporting—from beginning to end. Our software makes selling local advertising scalable and provides users with an all-in-one platform ...

  • TrackMan A/S

    Product Support Specialist

    6 days ago

    TrackMan A/S Phoenix, United States

    **_Do you want to join a world-class technical support team?_** · This is a unique opportunity to join a growing customer support team dedicated to providing great customer experiences for current and potential Trackman customers. You will further support Trackman team members bo ...

  • nFocus Solutions

    Client Support Specialist

    4 days ago

    nFocus Solutions Phoenix, United States

    **Role Summary** · **You will** · - Provide Tier 1 customer support to clients. · - Act as the voice of our clients and provide feedback for future enhancements. · - Maintain records of each client in CRM (Dynamics). · - Ask relevant questions to define the root cause of client i ...

  • Uber

    Premium Support Specialist

    1 week ago

    Uber Phoenix, United States

    **About the Role** · The Community Operations organization at Uber is responsible for delivering world-class customer support to riders and eaters. Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Commun ...

  • CRS Temporary Housing

    Helpdesk Support Specialist

    1 week ago

    CRS Temporary Housing Phoenix, United States

    CRS Temporary Housing is a leader in our industry providing temporary housing solutions to individuals who are displaced from their home due to loss. Working with insurance companies and the policy holders, we provide a variety of solutions to make this difficult time easier. · O ...