Jobs
>
Denver

    Technical Support Specialist - Denver, United States - Vero Networks

    Vero Networks
    Vero Networks Denver, United States

    1 week ago

    Default job background
    Description

    Vero was founded in Colorado in 2022 to build fiber networks for underserved schools. Since that time, we have grown to serve over 50 school districts throughout the US and have expanded our focus to serve the broader community including both residential and business customers. We now have multiple fiber networks supporting communities across Colorado and we are making plans for more in 2023.

    As a Technical Support Specialist you are the face of our company and make the first impression on our customers. This is a fast-paced role that requires a shift in focus multiple times per hour and prioritization of work on the fly. The Technical Support team handles all incoming tasks such as technical support and dispatch requests, resource coordination and interdepartmental communication. As a Technical Support Specialist, your primary function is to respond to customer requests and systems alerts. You will provide day-to-day support to ensure incidents and customer requests are managed in accordance with quality standards and the goals of the company are achieved.

    The Technical Support role will consist of:

    • Actively logged in and available to answer all incoming calls from customers with the ability to identify, troubleshoot and resolve their issues.
    • Monitoring inbound emails from customers and automated systems. Create/manage incident and service request in the ticketing system.
    • Performing troubleshooting, fault identification and executing a resolution or a workaround to reestablish services as quickly as possible.
    • Coordinating maintenance and repairs with field support, network engineers, and vendors.
    • Providing regular notifications to customers on network outages and/or upgrades.
    • Documenting all processes and outages through the internal ticketing systems.
    Requirements:
    • Experience working 2-3 years in a technical support role
    • High School diploma or GED
    • Prior experience of Fiber/Wireless/Voice Internet Service Provider support preferred.
    • Successful training or certification in Cisco, Cambien, Calix and Juniper.
    • Prior experience in LTE, Point-to-point radio systems preferred.
    • Working knowledge of network technologies and components such as switches, routers, and firewalls and RF technologies such as LTE, wireless radios, Wi-Fi, etc.
    • Understanding of the essentials of data and signal flow through a network.
    • Understanding of support tools, techniques, and how technology is used to provide wireless and fiber internet services.
    • Experience with telnet, RDP, traceroute, Ping and other network troubleshooting methods.
    • Excellent communication skills (written and verbal) and interpersonal skills such as telephone support skills, active listening and customer-care.
    • Ability to organize and prioritize work and adapt to changes quickly.
    • Self -guided approach to learning and gaining knowledge in addition to company provided training.
    • Self-motivated with the ability to work in a fast paced, team-based environment.
    • Ability to effectively solve problems or escalate issues as needed.
    What we offer:
    • Paid Parental Leave
    • Paid Life Insurance
    • Paid Short Term and Long Term Disability
    • Paid Time Off
    • Paid Holidays
    • 3 Medical plans to choose from
    • Vision and Dental Plans
    • Simple IRA with Match
    • Pay DOE $18/hr - $22/hr
  • Breakthru Beverage Group

    IT Support Specialist

    2 days ago

    Breakthru Beverage Group Commerce, United States

    Overview: · **Responsibilities**: · - Provide administration, maintenance and troubleshooting of ipads, desktops, laptops, servers, and other technological equipment. · - Coordinates additions, moves, upgrades (hardware and software) for facility users. · - Administrative respons ...

  • Enki Health Services, Inc.

    Client Support Specialist

    2 days ago

    Enki Health Services, Inc. Commerce, United States

    The following statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all duties and responsibilities required of personnel so classified._ · **Position Summary**:The Client Support Specialist ...

  • CJ Foodville USA

    Application Support Specialist

    2 days ago

    CJ Foodville USA Commerce, United States

    **JOB TITLE**: · Application Support Specialist · **REPORTS TO**: · Marketing Manager · **Job Type** · Exempt, Full Time · **DEPARTMENT**: · Marketing Department · **LOCATION**: · Commerce, CA 90040 · **SUMMARY** · **JOB DUTIES **(include but are not limited to the following) · - ...

  • Recovery Centers of America

    Recovery Support Specialist

    1 week ago

    Recovery Centers of America Westminster, United States

    **Recovery Centers of America at Westminster is currently looking for Recovery Support Specialists to join our team.** · **Schedules**: · - 1st shift: 730AM - 4PM · - 2nd shift: 3:30PM - 12AM · - 3rd shift: 11:30PM - 8AM · **Summary**: · - Monitor patient activities, provides sec ...

  • Association for Individual Development (AID)

    Recovery Support Specialist

    1 week ago

    Association for Individual Development (AID) Aurora, United States

    Recovery Support Specialist - Mobile Crisis Response Team · Since 1961, The Association for Individual Development (AID) has served individuals with developmental, intellectual, physical and/or mental health challenges, those who have suffered a trauma, and those at risk. As a no ...

  • Enki Health Services, Inc.

    Parent Partner/peer Support Specialist

    2 days ago

    Enki Health Services, Inc. Commerce, United States

    The following statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all duties and responsibilities required of personnel so classified._ · **Position Summary**: · The Parent Partner (Peer S ...

  • Enki Health Services, Inc.

    Peer Partner/peer Support Specialist

    1 week ago

    Enki Health Services, Inc. Commerce, United States

    The following statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all duties and responsibilities required of personnel so classified._ · **Position Summary**: · The Peer Partner provides ...

  • Enki Health Services, Inc.

    Peer Partner/peer Support Specialist

    2 days ago

    Enki Health Services, Inc. Commerce, United States

    The following statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all duties and responsibilities required of personnel so classified._ · **Position Summary**: · The Peer Partner provides ...

  • Enki Health Services, Inc.

    Parent Partner/peer Support Specialist

    1 week ago

    Enki Health Services, Inc. Commerce, United States

    The following statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all duties and responsibilities required of personnel so classified._ · **Position Summary**: · The Parent Partner provide ...

  • Addison Group

    Support Specialist

    4 days ago

    Addison Group Denver, United States

    Title: Support Specialist · Location: Downtown Denver, 80237 · Pay: $19-$22 / hour · Our client is seeking a strong support specialist to support their customer operations. This role will facilitate requests from customers via phone, email, and chat. Properly documenting interac ...

  • BURNCO Rock Products Ltd

    IT Support Specialist

    2 weeks ago

    BURNCO Rock Products Ltd Denver, United States

    BURNCO is currently looking to engage contracted services of an energetic, personable, and talented IT Support Specialist for our Information Technology team. This will be an onsite role located at our · Henderson, Colorado · office that will require travel to our field sites i ...

  • MYR Group

    IT Support Specialist

    3 days ago

    MYR Group Denver, United States

    Location: · Location: · IT Support Specialist in Denver, CO at MYR Group Inc. **Location:** · **Experience:** · Not Specified **Job Description** · The IT Support Specialist will be part of a team of IT professionals who provide in-house technical workbench, desk-side, and r ...

  • Mersive Technologies

    IT Support Specialist

    3 days ago

    Mersive Technologies Denver, United States

    The Opportunity: · Mersive is a software company offering an award-winning wireless collaboration product suite transforming how organizations work and learn. We're looking for a passionate IT Support Specialist to join the IT team. This person will be the first line of defense a ...

  • Lone Tree CO

    IT Support Specialist

    1 week ago

    Lone Tree CO Denver, United States

    Title **IT Support Specialist** · Description · General Statement of Duties: · The IT Support Administrator provides Tier I and Tier II technical support to end users in all City departments; provides advanced technical support, including analysis, diagnoses, and resolution of c ...

  • ASM Global

    IT Support Specialist

    21 hours ago

    ASM Global Denver, United States

    Job Title: Network Support Specialist · Department: Technology · Reports To: Chief Information Officer · FLSA Status: Hourly, Non-Exempt · Why the Colorado Convention Center is a great place to work: · + $500 Signing Bonus after 30 days of service and an additional $500 bonu ...

  • HDR

    IT Support Specialist

    2 weeks ago

    HDR Denver, United States

    About Us At HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well-known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we provide much more than that. We create ...

  • Wanzek Construction

    IT Support Specialist

    2 weeks ago

    Wanzek Construction Denver, United States

    ** IT Support Specialist - Centennial, CO** · **Job Category****:** IT · **Requisition Number****:** ITSUP022615 · Showing 1 location · **Job Details** · **Description** · **POSITION SUMMARY:** · Responsible for assisting with maintaining day-to-day computer operations of Wanz ...

  • Brown & Joseph

    IT Support Specialist

    1 week ago

    Brown & Joseph Denver, United States

    ARMStrong Receivable Management is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collectio ...

  • Wanzek Construction

    IT Support Specialist

    3 weeks ago

    Wanzek Construction Denver, United States

    ** IT Support Specialist** · **Job Category****:** IT · **Requisition Number****:** ITSUP022615 · Showing 1 location · **Job Details** · **Description** · **POSITION SUMMARY:** · Responsible for assisting with maintaining day-to-day computer operations of Wanzek Construction, ...

  • Guarantee Electrical

    IT Support Specialist

    1 week ago

    Guarantee Electrical Denver, United States

    ***Partner. Energize. Deliver.*** · Join our Colorado team as an IT Support Specialist and become an employee of a nationally recognized ***Top Workplace*** We are wanting to fill this position in Denver or Colorado Springs. This person would be the initial point of contact for ...