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    IT Support Specialist - Denver, United States - BURNCO Rock Products Ltd

    BURNCO Rock Products Ltd
    BURNCO Rock Products Ltd Denver, United States

    1 week ago

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    Description


    BURNCO is currently looking to engage contracted services of an energetic, personable, and talented IT Support Specialist for our Information Technology team.

    This will be an onsite role located at our

    Henderson, Colorado


    office that will require travel to our field sites in our Colorado region, and will report directly to our Manager, IT Process & Delivery and supported by the Deskside Lead for the region.

    You will provide onsite and remote technical support to End Users ensuring timely and accurate resolution with a high level of customer satisfaction.

    As the region's IT Support Specialist, you will also be responsible for supporting the daily operations of the organization. You will be a strong problem-solver, and have proven experience working independently, as well as within a team environment.

    As one of the key representatives for IT, you will gain an understanding of the systems and interfaces of our environment and operate as the representative for technology groups and policies while ensuring a high standard of customer satisfaction.

    In addition to the overall responsibilities mentioned, you will also be involved in:
    What You Will Be Doing
    Operating as the onsite representative for all IT groups including Networking, Infrastructure, Security, and End User Computing
    Working collaboratively to deliver on larger IT, and business initiatives, and guiding on IT best practices and requirements when necessary
    Liaise with IT/IS stakeholders to drive standards and best practices in the field, and ensure compliance
    Liaise with Vendors for onsite work as needed
    Operational Management
    Answer Help Desk calls and email requests in a professional, courteous manner
    Providing on-site and remote Tier-2 end-user technical support
    Performing preventative, routine maintenance on location, at multiple sites
    Obtaining and maintaining detailed catalog of assets per site
    Training users on Desktop applications such as MS Office Suite, Adobe products, and industry specific business applications
    Installing, configuring, and troubleshooting computer hardware, software, peripherals, VOIP and Mobile phones
    Handling basic networking issues and tasks, including troubleshooting connectivity issues, configuring IP settings and setting up wireless networks.
    Creating, deploying, and managing Windows images using technologies such as System Center Configuration Manager (SCCM) and Microsoft Intune.
    Procuring, Deploying, and supporting mobility devices (iOS and Android)
    Assist with application testing as necessary
    Ability to create, and maintain IT Knowledge base with user training, and procedural documentation
    Creating and managing active directory and o365 hybrid domain accounts
    Managing Incidents and Service Requests in ServiceNow
    Regular reporting on activities, including identification of deficiencies and suggested steps to remediate
    Collaborate with second and third tier support teams to identify, troubleshoot, and remediate network deficiencies
    Operate as on-premises support for changes, maintenance, or configuration tasks
    Perform regular maintenance of software, and equipment to ensure longevity and cleanliness
    Working collaboratively to deliver on larger IT, and business initiatives, and guiding on IT best practices and requirements when necessary
    Ensure that all equipment rooms are tidy, organized, and maintained to standard as guided
    Availability to participate in emergency response (including after hours)
    Proactive maintenance and procurement of equipment in a timely fashion to prevent service interruptions
    Assist with coordination of efforts for onboarding new users, and de-provisioning exiting users
    Reality of the Job
    On-call availability required
    Frequent travel to multipleBURNCOsites required, requiring comfortability in an industrial setting (PPE Required)
    Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components
    Routine inspection of devices, systems and cables in floors and ceilings
    Lifting and transporting of moderately heavy objects, such as desktop computers, switches, UPS and peripherals
    You Are Someone Who Is/Has
    Proactive and self-motivated, with keen attention to detail
    Owns mistakes and executes strong remediation/resolution, thereby generating trust
    Strong planning, organizing and time management skills with excellent attention to detail
    Good written and oral communication skills; good interpersonal skills
    Proven analytical and problem-solving abilities
    Aptitude for technology
    Professionally mature with sound judgment and decision-making skills
    Ability to present ideas in business-friendly and user-friendly language
    Ability to effectively prioritize tasks in a fast-paced environment.
    What We Would Like From You
    Education/Certifications, Qualifications
    Certification in ITIL, A+, MCSA or similar considered an asset
    Experience with ServiceNow, or other ITSM ticketing systems
    Proven ability to provide consistent, exemplary customer service
    Existing experience support Office 365
    Mobility support
    Experience supporting Windows desktops, and desktop architecture
    Sound understanding of networking concepts
    Experience & Knowledge
    Passion for customer service, and a high standard of service delivery
    2-5 years' experience in a similar IT support role
    Experience with Windows imaging and deployment tools (SCCM, Intune, etc)
    Basic networking knowledge (TCP/IP, DNS, DHCP, etc) and experience handling wireless network setups and troubleshooting
    Strong planning, organizing and time management skills with excellent attention to detail
    Good written and oral communication skills; good interpersonal skills
    Proven analytical and problem-solving abilities
    Ability to multitask based on priority
    Respectful of leadership input and direction
    Extensive Knowledge of Active Directory is a must
    Microsoft Office proficiency, specifically with Office 365
    Ability to terminate, and test copper cable
    Experience working in a team-oriented, collaborative environment
    Organizational skills as related to cable management, networking cabinets, desktop cleanliness
    Knowledge of ServiceNow platform is a plus
    Receptive to feedback


    IMPORTANT:
    This position will require the successful candidate to:
    have and maintain a valid Driver's License
    provide a clean Driver's Abstract for review, if required
    provide a valid passport - ability to travel to Canada while infrequent may be required

    #J-18808-Ljbffr
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