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    IT Support Specialist - Denver, United States - ClientSolv

    ClientSolv
    ClientSolv Denver, United States

    3 weeks ago

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    Description
    Company Description

    ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration.

    Job Description

    We are seeking an IT Support Specalist for an 8-month contract in Denver, CO. This role will work onsite/ in the office schedule, in the Cherry Creek area- Monday- Friday from 8:00 am- 5:00 pm.

    In this role, you will be the front-line IT support interfacing with business users on service requests, investigating and evaluating problems, resolving when possible, or escalating to staff for further resolution. Responsibilities include:
    • Monitoring service desk requests, elevating required service levels, negotiating completion dates, and ensuring follow-through on hardware problems, equipment and software purchases
    • Rollout, inventory maintenance, problem resolution, and coordination of equipment replacement schedule.
    • Expand user functionality in alignment with department goals
    • Resolve user-related problems, assist with the development of solutions, and ensure adequate training for all Division users.
    • Leads the implementation of new applications and monitors/evaluates the effectiveness of new applications
    • Respond to user technology issues, diagnose hardware malfunction
    • Assist employees with configuration of newly deployed hardware
    • Provides direct technical assistance to staff in using new and existing software, hardware, and applications.
    Qualifications
    • Bachelor's degree from an accredited institution in a field of study related to the work assignment and 2 years of professional experience in an IT Support role OR additional appropriate experience will substitute for the degree requirement on a year-for-year basis.
    Additional Information

    This 8-month contract role will work onsite/ in the office schedule, in the Cherry Creek area- Monday- Friday from 8:00 am- 5:00 pm. This role will pay between $30-$32 per hour.
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