Jobs
>
Denver

    IT Support Specialist - Denver, United States - Lone Tree CO

    Lone Tree CO
    Lone Tree CO Denver, United States

    2 weeks ago

    Default job background
    Description
    Title
    IT Support Specialist
    Description


    General Statement of Duties:


    The IT Support Administrator provides Tier I and Tier II technical support to end users in all City departments; provides advanced technical support, including analysis, diagnoses, and resolution of complex technical issues for all enterprise and department-specific systems and applications.

    Promptly escalates and coordinates Tier III service issues with service providers. Provides analysis and support for technology projects and performs project related work as required. Works independently with general supervision from the Information Technology Manager. Collaborates closely with other IT staff in performing a variety of maintenance, support, and administration tasks.

    Examples of Duties:
    (The following essential job functions and examples of duties are illustrative only and are not intended to be all inclusive. Duties may be modified, added, or deleted at the discretion of the Information Technology Manager).

    • Prioritizes, responds, documents, and tracks incident/service requests using enterprise incident tracking system.
    • Creates and maintains working documents which include processes, procedures, known errors, etc., contributing to and expanding support knowledgebase.
    • Provides technical assistance to city employees via phone, email, on-site and/or remote services.
    • Installs, configures, maintains, upgrades, and troubleshoots desktop and laptop software/hardware.
    • Configures, maintains, upgrades, and troubleshoots City issued smart phones and iPads.
    • Installs, configures, maintains, upgrades, and troubleshoots VOIP telephone equipment.
    • Performs Microsoft Active Directory network administration duties.
    • Performs Exchange Online administration duties including the maintenance of user email accounts, distribution lists and shared resources.
    • Assists IT Manager with the installation, configuration, and maintenance of networked peripheral devices and networking software/hardware products, including servers, switches, and networked storage devices.
    • Contacts software or hardware vendors or accesses online technical support tools when escalation is required to resolve customer incidents.
    • Provides training to both technical and non-technical end users (usually in a one-on-one environment) for proper use of computer equipment and application software including Microsoft products. May provide group training in specific situations.
    • Participates in special projects including system upgrades, expansions and deployments as needed.
    • Works with and assists facilities manager in various capacities to ensure optimal setup and operation of city facilities is always maintained.
    • Performs other related duties as required to accomplish the objectives of the position.
    Position Requirements

    Education/Experience

    • Candidate should be in progress or have compl
    * eted an AA/AS degree in computer related field.

    • Relevant Microsoft Certifications highly desired. BA/BS in related field desired.
    • 1 year of direct, hands-on experience supporting and maintaining desktop computers and laptops in a Microsoft Active Directory Network Environment is required, preferably working in a governmental agency.
    • 1-year hands-on network system administration, maintenance and troubleshooting experience is required.
    • Valid Colorado Drivers License (Class R) and a good driving history required.
    Required Technical Skills and Expertise

    • Microsoft Windows desktop/laptop operating systems.
    • Microsoft Active Directory and networking environment
    • Microsoft Windows server environments and operating systems.
    • Experience with Microsoft Office 365 support and administration experience.
    • Hands-on experience using mobile device management (MDM) applications.
    • Dell hardware, including desktops, laptops, servers, and switches.
    • Experience in TCP/IP networking with advanced understanding of routers, switches, firewalls, and network security appliances.
    Knowledge, Skills and Abilities

    • Self-starter with an eye for identifying and taking imitative over upgrades and improvements.
    • Demonstrated ability to manage multiple tasks, meet deadlines, and adjust priorities appropriately in an evolving work environment with shifting time frames.
    • Strong analytical and problem-solving skills; ability to visualize a problem and work through and solve it.
    • Ability to follow instructions, best practices, and pre-established guidelines to ensure optimal support and system configurations.
    • Process driven; can follow process and maintain files/records for auditing purposes.
    • Excellent customer service skills including initial contact through problem resolution
    • Excellent oral and written communication skills and the ability to comprehend conceptual ideas or strategies and implement such ideas or strategies.
    • Demonstrated personal effectiveness, credibility, thoroughness, flexibility, and collaboration skills in adhering to and advancing the Citys vision, mission and values and ethical standards.
    Position

    IT Support Specialist

    Location

    City of Lone Tree Municipal Building

    #J-18808-Ljbffr
  • FareHarbor

    Technical Support Specialist

    4 days ago

    FareHarbor Denver, United States

    **About FareHarbor** · At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more) t ...

  • FareHarbor

    Technical Support Specialist

    4 days ago

    FareHarbor Denver, United States

    **About FareHarbor** · At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more) t ...

  • FareHarbor

    Technical Support Specialist

    4 days ago

    FareHarbor Denver, United States

    **About FareHarbor** · At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more) t ...

  • FareHarbor

    Technical Support Specialist

    4 days ago

    FareHarbor Denver, United States

    **About FareHarbor** · At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more) t ...

  • Breakthru Beverage Group

    IT Support Specialist

    1 week ago

    Breakthru Beverage Group Commerce, United States

    Overview: · **Responsibilities**: · - Provide administration, maintenance and troubleshooting of ipads, desktops, laptops, servers, and other technological equipment. · - Coordinates additions, moves, upgrades (hardware and software) for facility users. · - Administrative respons ...

  • Enki Health Services, Inc.

    Client Support Specialist

    1 week ago

    Enki Health Services, Inc. Commerce, United States

    The following statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all duties and responsibilities required of personnel so classified._ · **Position Summary**:The Client Support Specialist ...

  • CJ Foodville USA

    Application Support Specialist

    1 week ago

    CJ Foodville USA Commerce, United States

    **JOB TITLE**: · Application Support Specialist · **REPORTS TO**: · Marketing Manager · **Job Type** · Exempt, Full Time · **DEPARTMENT**: · Marketing Department · **LOCATION**: · Commerce, CA 90040 · **SUMMARY** · **JOB DUTIES **(include but are not limited to the following) · - ...

  • El Super

    Deskside Support Specialist

    1 week ago

    El Super Commerce, United States

    **Deskside Support Specialist (Onsite)** · **Chedraui USA Store Support Center - Commerce, CA** · ***: · The **Deskside Support Specialist** is responsible for on-site technical support to end-users within the organization. This role plays a crucial part in ensuring that employee ...

  • Recovery Centers of America

    Recovery Support Specialist

    2 weeks ago

    Recovery Centers of America Westminster, United States

    **Recovery Centers of America at Westminster is currently looking for Recovery Support Specialists to join our team.** · **Schedules**: · - 1st shift: 730AM - 4PM · - 2nd shift: 3:30PM - 12AM · - 3rd shift: 11:30PM - 8AM · **Summary**: · - Monitor patient activities, provides sec ...

  • Association for Individual Development (AID)

    Recovery Support Specialist

    2 weeks ago

    Association for Individual Development (AID) Aurora, United States

    Recovery Support Specialist - Mobile Crisis Response Team · Since 1961, The Association for Individual Development (AID) has served individuals with developmental, intellectual, physical and/or mental health challenges, those who have suffered a trauma, and those at risk. As a no ...

  • Enki Health Services, Inc.

    Parent Partner/peer Support Specialist

    1 week ago

    Enki Health Services, Inc. Commerce, United States

    The following statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all duties and responsibilities required of personnel so classified._ · **Position Summary**: · The Parent Partner (Peer S ...

  • Enki Health Services, Inc.

    Peer Partner/peer Support Specialist

    1 week ago

    Enki Health Services, Inc. Commerce, United States

    The following statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all duties and responsibilities required of personnel so classified._ · **Position Summary**: · The Peer Partner provides ...

  • Enki Health Services, Inc.

    Parent Partner/peer Support Specialist

    2 weeks ago

    Enki Health Services, Inc. Commerce, United States

    The following statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all duties and responsibilities required of personnel so classified._ · **Position Summary**: · The Parent Partner provide ...

  • Enki Health Services, Inc.

    Peer Partner/peer Support Specialist

    2 weeks ago

    Enki Health Services, Inc. Commerce, United States

    The following statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all duties and responsibilities required of personnel so classified._ · **Position Summary**: · The Peer Partner provides ...

  • Addison Group

    Support Specialist

    1 week ago

    Addison Group Denver, United States

    Title: Support Specialist · Location: Downtown Denver, 80237 · Pay: $19-$22 / hour · Our client is seeking a strong support specialist to support their customer operations. This role will facilitate requests from customers via phone, email, and chat. Properly documenting interac ...

  • Reliable Medical Supply

    Hme Support Specialist

    6 days ago

    Reliable Medical Supply Aurora, United States

    We are currently looking for a dedicated and knowledgeable HME (Home Medical Equipment) Support Specialist to join our team. As an HME Support Specialist, you will play a vital role in providing comprehensive support to our customers and healthcare professionals who utilize our h ...

  • Brown & Joseph

    IT Support Specialist

    4 days ago

    Brown & Joseph Denver, United States

    ARMStrong Receivable Management is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collectio ...

  • BURNCO Rock Products Ltd

    IT Support Specialist

    3 weeks ago

    BURNCO Rock Products Ltd Denver, United States

    BURNCO is currently looking to engage contracted services of an energetic, personable, and talented IT Support Specialist for our Information Technology team. This will be an onsite role located at our · Henderson, Colorado · office that will require travel to our field sites i ...

  • MYR Group

    IT Support Specialist

    1 week ago

    MYR Group Denver, United States

    Location: · Location: · IT Support Specialist in Denver, CO at MYR Group Inc. **Location:** · **Experience:** · Not Specified **Job Description** · The IT Support Specialist will be part of a team of IT professionals who provide in-house technical workbench, desk-side, and r ...

  • Mersive Technologies

    IT Support Specialist

    1 week ago

    Mersive Technologies Denver, United States

    The Opportunity: · Mersive is a software company offering an award-winning wireless collaboration product suite transforming how organizations work and learn. We're looking for a passionate IT Support Specialist to join the IT team. This person will be the first line of defense a ...