Jobs
>
New York City

    Tier 2 Partner Support Specialist - Newark, United States - Talenthub Workforce

    Talenthub Workforce
    Talenthub Workforce Newark, United States

    5 days ago

    Default job background
    Description

    Job Description

    Job Description

    Our client, a global media company, has an immediate opening for a qualified candidate to join their team. In this job you will play a crucial role in providing Tier 1 and Tier 2 support to users of our Earning Statements Portal (ESP) across global marketplaces.

    This position requires a blend of technical proficiency, strong communication skills, proactive problem-solving abilities, and a commitment to delivering exceptional customer support.

    Onsite in Newark NJ 2 days onsite, 3 days remote.

    Pay- $52.00 per hour.

    Contract- 9 months.

    Monday-Friday 9:00am-5:00pm

    Key Responsibilities:

    Tier 1 Reactive Support:

    • Address basic inquiries received via Accounting/Royalties shared mailboxes using standardized blurbs.
    • Handle requests for mapped log-in emails, unique security codes (OIDs), general questions about statement formatting, navigation of ESP, and timing of statement availability.

    Tier 2 Reactive Support:

    • Utilize internal platforms to deep dive into technical issues and provide customized assistance to ESP users.
    • Escalate technical issues to FinTech stakeholders via SIM ticketing and financial errors/non-English inquiries to the appropriate Royalties stakeholders.
    • Track and resolve escalation tickets in a timely manner and provide updates to partners regarding longer resolution times.
    • Conduct custom troubleshooting, including screen share walkthroughs and phone support as needed.

    Proactive Support:

    • Reach out to partners who have not yet signed into ESP and offer onboarding assistance.
    • Collaborate with global royalty members to identify ESP pain points and provide feedback for product development/enhancements.
    • Adapt internal updates and communications from Product and FinTech into reactive response blurbs for new development rollouts and novel issues.
    • Maintain global ESP support metrics/data and suggest improvements to enhance the ESP experience.
    • Establish SOPs for newly discovered recurring issues and collaborate with global Royalties teammates and other departments to escalate and resolve issues promptly.
    • Provide speedy responses to basic ESP/statement inquiries and contribute to enhancing the reputation as a reliable business partner.

    Tracking

    • For all Reactive and Proactive requests, maintain metrics around supplier name, contact date/time, issue encountered, resolution date/time, etc.
    • Using gathered metrics, suggest improvements to enhance the ESP experience.
    • Prepare regular reports status of ESP login rate and issues encountered.

    Qualifications:

    • Previous experience in technical support or customer service roles, preferably within the digital publishing or entertainment industry.
    • Proficiency in Microsoft Excel and data management.
    • Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
    • Strong problem-solving skills, attention to detail, and a proactive mindset towards customer support.
    • Fluent in French preferred.
    • Familiarity with data analysis preferred.
    Company DescriptionTalenthub Workforce is a full service, women-owned, temporary and permanent placement staffing service that is committed to recruit the most exceptional talent.

    Company Description

    Talenthub Workforce is a full service, women-owned, temporary and permanent placement staffing service that is committed to recruit the most exceptional talent.
  • Elyon International

    IT Support Specialist

    4 days ago

    Elyon International New York, United States

    The Company is searching for an experienced IT Support Specialist for our NYC office. You will have significant experience in supporting a fast-paced, high-growth environment. You are comfortable working as part of a distributed team and will be primarily supporting the engineeri ...

  • Miles Ahead 91 Consultants

    IT Support Specialist

    1 week ago

    Miles Ahead 91 Consultants New York, United States

    Roles & Responsibilities · - You will support our core platforms - user support, ticketing, procurement, and provisioning · - Document all processes and update current documentation for the established process · - Complete and document assigned project work and provide updates to ...

  • NUBYT, Inc.

    IT Support Specialist

    5 days ago

    NUBYT, Inc. New York, United States

    **Role: IT Support Specialist/** · **Location: New York Corporate Office** · **Duration: 7 Months Contract** · **Client: Lyft** · **Job ID: 370845** · **RESPONSIBILITIES** · - Working on site running our IT help desk · - Troubleshoot hardware and software problems with Apple and ...

  • Tech Experts

    IT Support Specialist

    1 week ago

    Tech Experts New York, United States

    IT Support Specialist · Location: Midtown, NYC · - Are you a Tech Expert? - No Code Required Hand-on Technical, Dive Deep with rich MSP Insight_ · **About Us:Tech Experts** is a leading Managed Service Provider (MSP) based in New York City. We specialize in offering tailored IT s ...

  • Qrypt

    IT Support Specialist

    1 week ago

    Qrypt New York, United States

    Qrypt's mission is to protect the world's data and restore privacy. Qrypt hardens cybersecurity and future-proofs encryption against quantum attacks by eliminating key transmission. Qrypt's unique technology independently generates symmetric keys at multiple endpoints for critica ...

  • GMA Accessories Inc.

    IT Support Specialist

    1 week ago

    GMA Accessories Inc. New York, United States

    Who We Are: · GMA Accessories is a major U.S. manufacturer and distributor of apparel, footwear, novelty and gift products, jewelry, fashion accessories, handbags, PPE, and sports/athletic apparel for women, men, and kids. GMA was founded by CEO and President George Altirs in 199 ...

  • Magnit

    Partner Support Specialist

    1 week ago

    Magnit Newark, United States

    Customer Support · - Data Analysis · - Data Management · - Excellent Communication Skills · - Metrics · - Problem-Solving · - Product Development · - SOPS · - Strong Communication Skills · - Technical Support · - Description: · **Partner Support Specialist (TEMP)** · The Partner ...

  • Allwel

    Peer Support Specialist

    1 week ago

    Allwel New York, United States

    **Peer Support Specialist (Bi-lingual)** · **Job Type**: · Per-Diem · **Special Requirements/Qualifications**: · NYS PEER Supports Certification · Bi-lingual: fluent spanish/english · The primary function of a Peer Support is facilitating outreach with individuals currently in a ...

  • HealthFirst

    Peer Support Specialist

    1 week ago

    HealthFirst New York, United States

    As a valued member of the Behavioral Health Care Management Team, the Peer Support Specialist (PSS) utilizes lived experience to model recovery and support Healthfirst members who are struggling with mental health and/or substance use disorders. The PSS works directly with member ...

  • Delaney Advantage Technologies

    User Support Specialist

    2 days ago

    Delaney Advantage Technologies New York, United States

    **Delaney Advantage Technologies**, LLC is a Verified Service-Disabled Veteran-Owned Small Business (SDVOSB) with the Department of Veteran Affairs (VA) that specializes in sustainable Information Technology solutions for the Federal government. Founded in 2014, our team provides ...

  • SPS Global

    Field Support Specialist

    1 week ago

    SPS Global New York, United States

    **Come explore the Power of Possibility with a career at SPS** We have an excellent opportunity for an experienced **Field Support Specialist **to come grow with our team in **New York, NY** This full-time position is ideal for someone with 1+ years of relevant experience looking ...

  • RadNet

    Is Field Support Specialist

    1 week ago

    RadNet New York, United States

    **Job Description**: · Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are_ Radiology Forward_. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its peopl ...

  • BAE Systems

    Tooling Support Specialist

    1 week ago

    BAE Systems York, United States

    What's it like working for a company that manufactures the world's greatest military combat vehicles? Inspiring · BAE Systems is an industry leader in the design, development, manufacture, systems integration, and life cycle support for ground and amphibious combat vehicles and a ...

  • Goddard Riverside Community Center

    Social Support Specialist

    1 week ago

    Goddard Riverside Community Center New York, United States

    **Organization Overview**:The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Center (Isaacs Center) are well-established Manhattan community-based agencies with a combined annual operating budget of approximately $63 million that support services ...

  • Syneos - Clinical and Corporate - Prod

    Business Support Specialist

    5 days ago

    Syneos - Clinical and Corporate - Prod New York, United States

    **Description** · **Business Support Specialist - Veeva clinical** · Syneos Health is the only fully integrated biopharmaceutical solutions organization purpose-built to accelerate customer success. We lead with a product development mindset, seamlessly connecting our capabilitie ...

  • Zempleo Inc

    Program Support Specialist

    5 days ago

    Zempleo Inc New York, United States

    **OVERVIEW**: · Our client, one of the largest Energy companies in the US providing a wide range of Energy-related products and services to its customers, seeks an accomplished **Program Support Specialist.** · **JOB ID: ** · **TITLE: Program Support Specialist** · **DURATION: 6 ...

  • Red Lion Controls, Inc.

    Customer Support Specialist

    1 week ago

    Red Lion Controls, Inc. York, United States

    **About Us** · Red Lion Controls, a part of the HMS Networks family of products, is undergoing a period of significant change and growth. We empower industrial organizations around the world to unlock the value of data by developing and manufacturing innovative products and solut ...

  • Crowell & Moring

    Legal Support Specialist

    5 days ago

    Crowell & Moring New York, United States

    Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, intellectual property, and transactional and corporate matters. The firm is internationally re ...

  • Softinc

    Business Support Specialist

    2 days ago

    Softinc Newark, United States

    Must be a USC or GC holder · Must work on a w2 · **NO 3rd party/no sponsorship** · SOFT's client, located in Newark, NJ is looking for a Business Support Specialist for a long term contract assignment. This is a hybrid position. · This position supports energy efficiency program ...

  • Suna Solutions Inc

    Program Support Specialist

    5 days ago

    Suna Solutions Inc New York, United States

    **Overview**: · Our client, one of the largest Energy companies in US providing a wide range of Energy related products and services to its customers, seeks accomplished **Program Support Specialist**. · ************ · ** Location: 4 Irving Place, New York, NY 10003** · ** Durati ...