Jobs
>
New York City

    IT Help Desk Technician - New York, United States - Pagaya

    Pagaya
    Pagaya New York, United States

    2 weeks ago

    Default job background
    Description
    About Pagaya

    Shape the Future of Finance

    Pagaya is building a leading artificial intelligence network to help our partners grow their businesses and better serve their customers.

    Pagaya is a global technology company making life-changing financial products and services available to more people nationwide, as it reshapes the financial services ecosystem. By using machine learning, a vast data network and a sophisticated AI-driven approach, Pagaya provides comprehensive consumer credit and residential real estate solutions for its partners, their customers, and investors. Its proprietary API and capital solutions integrate into its network of partners to deliver seamless user experiences and greater access to the mainstream economy. Pagaya has offices in New York and Tel Aviv. For more information, visit

    Let's create better outcomes together

    About the Role

    We are looking for an Analyst to join our Information Technology & Cyber team. The Analyst, Information Technology will be responsible for providing and supporting IT equipment and services to all employees in the US. This opportunity presents the chance to practice modern IT Ops processes and technologies in a controlled financial services environment. The role will report to our Senior Manager, Head of IT in Information Technology & Cyber.

    Responsibilities
    • Respond to Tier I support requests and collaborate with team to manage ticket queue
    • Support the physical technologies in our offices, such as conference rooms, printers, and employee desk hardware
    • Improve the processes and efficacy of IT as we move into our next stage of growth, including new hire onboarding, day-to-day support tickets, device assignment, and end-user lifecycle
    • Establish IT Self Help tools and documentation, document internal procedures
    • Collaborate with the IT Project Manager, System Administrator, and Israel IT Site with various projects
    • Provide support for workstation fleet management and automations (JAMF, Intune)
    • Work with Security team for patch management and security policy enforcement
    • Participate in evaluation and deployment of new IT systems
    Requirements
    • Up to 2 years of experience as an IT individual contributor, helpdesk/IT support role
    • Experience troubleshooting Windows and Macs is essential
    • Knowledge of cloud business applications such as: Google Workspace, Microsoft Office 365, Slack, Zoom, and cloud IAM tools (Okta, Azure Active Directory); or similar tools
    • Track record of providing white glove service; enthusiastic about Information Technology
    • Proven ability to manage critical projects with limited direct supervision
    • Bachelor's degree required or equivalent relevant experience.
    The pay ranges for New York-based hires are commensurate with candidate experience.

    Pay ranges for candidates working in locations other than New York may differ based on the cost of labor in that location.

    Compensation Range for New York Based Hires

    $85,000-$100,000 USD

    Our Team

    Pagaya was founded in 2016 by seasoned research, finance, and technology entrepreneurs with our head quarters located in NYC and Tel Aviv.

    We move fast and smart, identifying new opportunities and building end-to-end solutions from AI models and unique data sources. Every Pagaya team member is solving new and exciting challenges every day in a culture based on partnership, collaboration, and community.

    Join a team of builders who are working every day to enable better outcomes for our partners and their customers.

    Our Values
    • Continuously Learn- We challenge ourselves for the sake of getting better as individuals, as teams, and as an organization to deliver for our partners.
    • Debate and Commit- We respectfully and openly debate to strengthen our ideas and build shared conviction - once we decide, we go all in, together.
    • Dream Big and Act- We boldly tackle complex problems, pressure-test solutions in real-time, and adapt with speed and energy.
    • Advance Inclusion- We create a world where everyone can win, designing systems that better represent people and generate sustainable value for our employees, partners and investors.
    • BeAccountable Together - We proudly own our actions and our results, taking initiative to ensure our work gets over the finish line as a team.
    More than just a job

    We believe health, happiness, and productivity go hand-in-hand. That's why we're continually looking to enhance the ways we support you with benefits programs and perks that allow every Pagayan to do the best work of their life.
  • NYC Careers

    Service Desk Technician

    10 hours ago

    NYC Careers Manhattan, United States

    **Service Desk Technician**: · - Apply**Service Desk Technician**: · - Agency: DEPT OF YOUTH & COMM DEV SRVS · - Posted on: 04/24/2024- Job type: Full-time · Location · MANHATTAN · - Title Classification: Exam may be required · Department · IT - Operations · - Salary range: $67, ...

  • PLM Fleet

    Service Desk Technician

    1 week ago

    PLM Fleet Newark, United States

    PLM is a national leader in supply chain solutions for refrigerated transportation assets, offering structured financial solutions and technologies for optimized fleet management. The cold supply chain is rapidly evolving from farm to table with the use of innovative technology s ...

  • MTA Inspector General, Office of

    Desktop & Help Desk Technician

    1 week ago

    MTA Inspector General, Office of New York, United States

    **Minimum Qualifications** · Qualifications/Relevant Experience: · - A Bachelor's degree, from an accredited educational institution, in Computer Science, · Information Technology or a related discipline. · - Minimum five (5) years' progressively responsible work experience insta ...

  • New York Retina Center

    Front Desk/ophthalmic Technician

    2 weeks ago

    New York Retina Center New York, United States

    MUST SPEAK SPANISH. Looking to add a member to our team with experience working in the field of Ophthalmology. Salary based on experience level/productivity. Position involves patient check-in/check-out and scheduling (very limited phone calls/admin as this is outsourced). Will h ...

  • NYC Careers

    Help Desk Technician

    1 week ago

    NYC Careers Brooklyn, United States

    **Help Desk Technician**: · - Apply**Help Desk Technician**: · - Agency: DISTRICT ATTORNEY KINGS COUNTY · - Posted on: 05/09/2024- Job type: Full-time · Location · BROOKLYN · - Title Classification: No exam required · Department · Information Technology · - Salary range: $50, $50 ...

  • My IT Crew

    Help Desk Technician

    1 week ago

    My IT Crew Brooklyn, United States

    Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading. · My IT Crew has been a leader in the Manag ...

  • Variscale Services & Engineering

    Service Desk Technician

    10 hours ago

    Variscale Services & Engineering Secaucus, United States

    At Variscale Services & Engineering, Inc. (VSEI), we believe in the power of people, and we've built our business around the value of our team members. VSEI delivers world-class technology infrastructure solutions spanning public / hybrid cloud and on-prem environments. With uniq ...

  • RDE Technologies

    Help Desk Service Technician

    4 days ago

    RDE Technologies Brooklyn, United States

    **Job Overview**: · We are seeking a skilled Field Service Technician to join our team. You will resolve computer-related issues for our clients. · Providing Tier I and Tier II Help Desk support and Systems Administration · Hours - 8:45am to 5:45pm · You will get to work with the ...

  • ESP Global Services

    Airport Service Desk Technician

    1 week ago

    ESP Global Services Queens, United States

    **About the Job**: · As an Airport Service Desk Technician, you will work as an extension to the existing offsite Service Desk providing both remote and face to face support to the JFK Airport user base. There will also be a requirement on an ad hoc basis to support the onsite en ...

  • MAFÉ Resources

    Help Desk Technician

    3 days ago

    MAFÉ Resources New York, United States

    We are seeking a highly motivated and customer-oriented Help Desk Technician to join our IT team. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for helping others. As a Help Desk Technician, you will be the first poin ...

  • MAF Resources

    Help Desk Technician

    2 days ago

    MAF Resources New York, United States

    We are seeking a highly motivated and customer-oriented Help Desk Technician to join our IT team. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for helping others. As a Help Desk Technician, you will be the first poin ...

  • Bank Street College of Education

    Help Desk Technician

    2 weeks ago

    Bank Street College of Education New York, United States

    JOB DESCRIPTION · Part-Time Help Desk Technician · The Part-Time Help Desk Technician responds to the College's Help Desk activities and performs a variety of complex tasks, including level 1 and level 2 Help Desk Support. The Help Desk Technicians are responsible to cover the He ...

  • The Goodkind Group

    Help Desk Technician

    3 weeks ago

    The Goodkind Group New York, United States

    Help Desk Technician / IT Support Desktop Support (Legal/Law Firm) · Hybrid Work Schedule Work onsite and from home · Midsize law firm is hiring a Help Desk IT Technical Support & Desktop Engineer. · Primary responsibility is to respond to incoming requests to the IT Help Des ...

  • SafeNet Solutions

    IT Support Desk Technician

    1 week ago

    SafeNet Solutions Eatontown, United States

    **What We are Looking For**: We are currently interviewing for dynamic support technicians to join our IT Support Team (Level 2, Level 3, and Service Lead). We're seeking individuals who can mesh with our existing team, fueling teamwork and collaboration and enhancing our overall ...

  • God's Love We Deliver

    Help Desk Technician

    1 week ago

    God's Love We Deliver New York, United States

    The Help Desk Technician supports desktop, laptop, phone, and related infrastructure systems for God's Love We Deliver, focusing on user support. This person works closely with the Systems team, vendors, and third-party consultants to ensure IT systems function to a level that me ...

  • On-Demand Group

    Service Desk Technician

    1 week ago

    On-Demand Group New York, United States

    Job Title: Sr. Service Desk Technician · Duration: 3 months CTH · Location: Hybrid - NYC · Position Summary · The primary role of the Senior Desktop Systems Support technician is to support end-user-facing aspects of the corporate operation as it pertains to information technolog ...

  • On-Demand Group

    Service Desk Technician

    2 weeks ago

    On-Demand Group New York, United States

    Job Title: Sr. Service Desk Technician · Duration: 3 months CTH · Location: Hybrid - NYC · Position Summary · The primary role of the Senior Desktop Systems Support technician is to support end-user-facing aspects of the corporate operation as it pertains to information techn ...

  • Skyline Windows Llc

    Help Desk Technician

    6 days ago

    Skyline Windows Llc Bronx, United States

    Skyline Windows is a fourth generation family owned and operated business. We are best known for designing, manufacturing, and installing custom windows, window wall systems, and terrace doors. All of our products are made to order based on our clients' project specifications. Fr ...

  • TWO95 International

    IT Help Desk Technician

    1 week ago

    TWO95 International New York, United States

    Title: IT Help Desk Technician · Duration: 6+ Months Contract · Location: Manhattan, NYC · Rate: $OPEN · Requirements · 6+ Years Experience · Implemented processes and procedures · Manage targets and KPIs for Help desk · Setup, configured and on-going management of reports for ...

  • DO & CO

    Help Desk Support Technician

    6 days ago

    DO & CO Queens, United States

    We have an exciting opportunity for a Help Desk Support Technician to join our DO & CO Family within our Unit in New York. · **In case you do know who we are**: · We have a passion for hospitality culinary delights on every banquet floor and in the sky. With the three business se ...