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    Help Desk Technician - New York, United States - Bank Street College of Education

    Bank Street College of Education
    Bank Street College of Education New York, United States

    1 week ago

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    Description

    JOB DESCRIPTION
    Part-Time Help Desk Technician

    The Part-Time Help Desk Technician responds to the College's Help Desk activities and performs a variety of complex tasks, including level 1 and level 2 Help Desk Support.

    The Help Desk Technicians are responsible to cover the Help Desk from 8AM - 8PM with staggering schedules; they are also critical in covering classroom support for both the School for Children and Graduate School classrooms.

    Reporting to the Infrastructure Communications Technologies (ICT) Manager, the PT Technician must function within the service-oriented culture of IT and, in particular, the Help Desk.


    Schedule:
    Monday-Friday 3PM-7PM (minimum 20 hours/week)

    Responsibilities:
    Respond to Help Desk phone/tickets from problem-diagnosis through resolution and customer follow-up
    Install/Support classroom technologies, Projectors, Eno and Smartboard, and other AV equipment
    Support of Auditorium events, providing microphone and projector support during assembly and special events
    Serve as support technician for Zoom sessions and Events
    Maintain and repair computer/AV hardware and software, inventory and Asset tracking
    Image, update and maintain PC/MAC computers
    Support and maintain telecommunications infrastructure
    Other projects and duties as requested by the ICT Manager

    Education and/or Experience:
    Bachelor degree in computer science preferred, or a minimum of 2 or more years of related experience.

    Qualifications:
    Ability to multi-task projects and work-load efficiently
    Keen attention to detail
    Ability to prioritize in a fast-paced, high-demand environment
    Highly self-motivated, directed and flexible
    Eager and willing to learn new technologies
    Excellent interpersonal skills and the ability to communicate effectively with diverse audiences
    Strong customer service skills


    Start Date:
    Immediately


    Salary:
    $25/hour


    ABOUT US

    Bank Street is a leader in education, a pioneer in improving the quality of classroom practice, and a national advocate for children and their families.

    Since its beginnings in 1916, Bank Street has been at the forefront of understanding how children learn and grow.

    From early childhood centers and schools to hospitals and museums, Bank Street has built a national reputation on the simple fact that our graduates know how to do the work that is right for children.

    At Bank Street's Graduate School of Education, students are trained in a model that combines the study of human development, learning theory, and sustained clinical placement to promote significant development as a teacher prior to graduation.

    Our children's programs-Bank Street School for Children, Family Center, Bank Street Head Start, and Liberty LEADS-foster children's development in the broadest sense by providing diverse opportunities for social, emotional, cognitive, and physical growth.

    The Bank Street Education Center disrupts inequity through system-level change to help design better educational experiences for both children and adults.

    The College further supports and influences positive outcomes for children every day through professional development programs, research projects, and other key efforts engaging educators, intermediary organizations, and government officials at the district, state, and federal levels.


    Minimum Salary:
    25.00 Maximum Salary: 16

    Salary Unit:
    Hourly
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