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    IT Help Desk Technician - New York, United States - TWO95 International

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    Description

    Title: IT Help Desk Technician

    Duration: 6+ Months Contract

    Location: Manhattan, NYC

    Rate: $OPEN

    Requirements

    6+ Years Experience

    • Implemented processes and procedures
    • Manage targets and KPIs for Help desk
    • Setup, configured and on-going management of reports for Help desk.
    • Reports dashboard
    • Handling tickets and advanced customer queries
    • First point for escalations
    • Developing & troubleshooting. Layer 1-3 topologies

    Benefits

    Note: If interested please send your updated resume to ) and include your salary requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us.



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