Help Desk Technician - Brooklyn, United States - NYC Careers

NYC Careers

Verified Company

Brooklyn, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Help Desk Technician:

Apply

Help Desk Technician:

Agency: DISTRICT ATTORNEY KINGS COUNTY

Posted on: 05/09/2024

Job type: Fulltime

Location

BROOKLYN

Title Classification: No exam required

Department

Information Technology

Salary range: $50, $50, The Kings County District Attorney's Office (KCDA) is one of the largest prosecutors' offices in the country and is committed to developing and implementing innovative prosecutorial strategies that will fulfill our vision of keeping Brooklyn safe while at the same time ensuring fairness and justice for all. KCDA has an exciting opportunity to work as a Help Desk Technician to complement our existing Information Technology team.

Troubleshoot and resolve end-user hardware, operating system, and software related problems.

Install, configure, test, monitor, maintain and troubleshoot enduser issues related to hardware and software.
Perform onsite or remote diagnosis and resolution of complex desktop problems and recommend and implement corrective measures for repairs as deemed necessary.
Administer and resolve issues with associated enduser workstation networking software products.
Ensure physical desktop connections (i.e. RJ45 Ethernet jacks, switches, connectors between PCs and servers, etc.) are in proper working order.
Troubleshoot and resolve issues with basic network and server access problems (connectivity), WAN, firewall, and VPN systems with System Administrative guidance.
Perform moves, additions, and changes (MAC) requests as directed.
Determine the need for and implement performance upgrades to computers, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, DVD/CD-ROMs, and any other component as necessary.
Conduct print/printer maintenance.
Troubleshoot and resolve print related failures (hardware and software related). Maintain Printing equipment.
Interface with vendors as/when necessary for the repair process or any equipment or software related issues.
Handle all requests for laptops and mobile devices. Assist with mobile computing.
Make sure software (O/S systems, updates, security and office productivity software) are current and up to specifications.
Set up and install software and office standards on all laptops.
Provide Court Room Technology support.
Assist with the installation and setup of Court Technology products (hardware and software).
Troubleshoot and resolve issues with voice communications systems (i.e., telephones) and voice mail systems.
Perform network resource administration work.
Perform general administrative and office duties.
Prepare reports, distribute departmental and interoffice correspondence, file, and provide general assistance to I.T. department personnel as directed by the Department Manager and/or other Management or Executive staff.
Perform other related duties as necessary.

Preferred Skills- Sitting and/or standing for extended periods of time; lifting and transporting heavy to moderately heavy objects, such as computers and peripherals.

Excellent organizational, timemanagement, and multitasking skills, including the ability to take initiative, prioritize duties, and work both independently and within a team environment is a plus.
Excellent interpersonal, verbal, and written communication skills; strong attention to detail is essential.

Additional Information

May have to work overtime, respond to emergencies in the event of system failures, or those caused by environmental factors.
Must have and maintain a valid NYS Driver License (may have to report to remote sites).
Oncall availability as needed/required. Schedules may include a number of days per month, afterhours, and weekend support.

Employees of the City of New York may be eligible for federal loan forgiveness programs and state repayment assistance programs.

The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees.

-Minimum QualificationsQualification Requirements

High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
Education and/or experience which is equivalent to "1" above.

Residency RequirementNew York City residency is generally required within 90 days of appointment.

However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County.

To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

- Additional InformationThe City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination a