Help Desk Technician - New York, United States - MAFÉ Resources

MAFÉ Resources New York, United States

1 month ago

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Description

We are seeking a highly motivated and customer-oriented Help Desk Technician to join our IT team. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for helping others.

As a Help Desk Technician, you will be the first point of contact for end users seeking technical assistance, ensuring their issues are resolved promptly and effectively.

Key Responsibilities:
Provide first-level technical support to end users via phone, email, and in-person.
Diagnose and troubleshoot hardware, software, and network issues.
Install, configure, and maintain computer systems, software, and peripheral devices.
Assist with the setup and support of mobile devices and applications.
Document and track all support requests and resolutions using our ticketing system.
Escalate complex issues to higher-level support staff as needed.
Conduct user training and provide guidance on best practices for IT systems and tools.
Assist in the development and implementation of IT policies and procedures.
Participate in on-call rotation and respond to after-hours support requests as needed.

Qualifications:
Associate's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Proven experience as a Help Desk Technician or in a similar technical support role.
Strong knowledge of Windows and MacOS operating systems.
Familiarity with remote desktop applications and help desk software.
Basic understanding of networking principles and troubleshooting.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong organizational skills and attention to detail.
Certification such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) is a plus.

Benefits:
Competitive salary and performance-based bonuses.
Comprehensive health, dental, and vision insurance.
Retirement plan with company match.
Paid time off and holiday leave.
Professional development and training opportunities.
A supportive and inclusive work environment.

How to Apply:
Interested candidates should submit their resume and a cover letter outlining their qualifications and experience to []. Please include "Help Desk Technician Application - [Your Name]" in the subject line.

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