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    Help Desk Technician - New York, United States - The Goodkind Group, LLC

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    Legal
    Description

    Help Desk Technician / IT Support Desktop Support (Legal/Law Firm)

    Hybrid Work Schedule – Work onsite and from home

    Midsize law firm is hiring a Help Desk IT Technical Support & Desktop Engineer.

    Primary responsibility is to respond to incoming requests to the IT Help Desk via

    phone, e-mail or in person. ill quickly diagnose and resolve user problems. The

    Specialist will also assist with troubleshooting, following up with users to

    ensure successful problem resolution and that all requests are documented

    accordingly. Additional responsibilities include assisting with IT related

    tasks such as workstation configuration, mobile devices, and application

    testing, etc.

    Experience:

    Minimum 2 years of law firm or professional services help desk experience



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