Service Desk Technician - Secaucus, United States - Variscale Services & Engineering

Description

At Variscale Services & Engineering, Inc.

(VSEI), we believe in the power of people, and we've built our business around the value of our team members.

VSEI delivers world-class technology infrastructure solutions spanning public / hybrid cloud and on-prem environments.

With unique engineering validation and global deployment capabilities built to support data centers worldwide, VSEI helps customers streamline infrastructure for cost-effective digital transformation.

At VSEI, our team members are rewarded for their contributions, and recognized for the determination, ingenuity, and precision with which they execute.

If you want to help power the future of business and technology infrastructure, we have an opening for you.


What you will bring:

The Service Desk Technician will perform remote diagnostics with key customers to determine root cause and resolve enterprise system issues.

They will remotely troubleshoot hardware and firmware, install system software and run diagnostics.

As the first support contact with our customers, they will represent VSEI and be responsible for ensuring an excellent customer experience.

Responsibilities:

• Remote troubleshooting
• Experience in reading and interpreting enterprise log files
• BIOS and Flash ROM updates
• Produce detailed test and failure analysis reports
• Support other teams within the engineering department as needed
• Maintain customer tickets within our case management system
• Process customer replacement parts and/or systems
• Identify opportunities for improvement
• Provide ongoing feedback and guidance
• Own the customer experience and drive initiatives for improvement

Requirements:

• Fundamental understanding of Server architecture and components (CPU, power supply, memory, graphics cards, flash memory, etc.)
• Hands on experience with enterprise hardware troubleshooting / break fix / upgrades
• Ability to remotely diagnose and root cause enterprise system failure
• Ability to use custom Linux and Windowsbased diagnostic/test programs
• Networking experience (cabling switches, fiber, port configurations, and VLAN)
• Analytical problem solving
• Strong oral and written communication skills
• Proactive, positive, deliberate, and focused thinking
• Associates Degree in IT, Computer Science or Electronics, Certificate of Completion of Technical School (A+, Network+, Server+, etc.), or equivalent experience
• 2+ years of experience in hardware testing and break fix
• 2+ years of experience operating in an IT remote support environment
• Some travel may be required
• The ability to lift up to 50 pounds when necessary
• The ability to safely climb ladders when necessary
• The ability to wear personal protective gear correctly when necessary
• The ability to stand and walk throughout the facility for extended periods without loss or reduction of productivity
• The ability to (i) use their hands to handle, control, or feel objects, tools or controls, (ii) make quick, precise adjustments to machine controls, (iii) bend or twist their body and (iv) repeat movements for extended periods without loss or reduction of productivity
• Our hours of operations are 7pm

Variscale Services & Engineering, Inc.

offers a highly competitive salary commensurate with work experience and/or education, an excellent benefits program that includes a 401(k) plan, health and dental insurance, and paid time off.

We are an Equal Opportunity Employer (EOE) and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, gender, marital status, national origin, disability or handicap, or veteran status.

Variscale Services & Engineering, Inc is a Drug-Free Workplace.

About VSEI

At Variscale Services and Engineering, Inc.

(VSEI), we believe in the power of people, and we've built our business around the value of our team members.

VSEI delivers world-class technology infrastructure solutions spanning public / hybrid cloud and on-premises environments.

With unique engineering validation and global deployment capabilities built to support data centers worldwide, VSEI helps customers streamline infrastructure for cost-effective digital transformation.

At VSEI, our team members are rewarded for their contributions, and recognized for the determination, ingenuity, and precision with which they execute.

If you want to help power the future of business and technology infrastructure, we have an opening for you.

What We Offer

Our competitive compensation and industry-leading benefits enable team members to focus on our mission and our customers.

From healthcare and personal time-off to retirement savings and community involvement programs, VSEI's holistic benefit packages help you and your loved ones thrive.

Exact benefits package based on individual role and location.

Variscale Services & Engineering, Inc. (VSEI) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. VSEI provide