Help Desk Technician - Brooklyn, United States - My IT Crew

My IT Crew

Verified Company

Brooklyn, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed.

Sound like this could be your new home? Keep reading.

My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.

Our clients love us and our satisfaction surveys show it at a consistent 97%
We are the team who always "has the cool stuff", we adopt new tools to make us more efficient and allow us to help our clients with bestinclass support
No more asking everyone for help, it's right at your fingertips. Having documentation that's actually useful? That's us
We Listen. Our culture of collaborative meetings and weekly teamled training will help YOU drive yourself and the company forward.

We are expanding our operations and seeking to grow our team. We have an opening for a Help Desk Technician to assist with our Professional Services team.

Job Responsibilities:

Tech who delivers toplevel customer support and enjoys helping people
Work on tickets from the board sorting by priority
Provide a great customer experience
Manage expectations by communicating with the client all relevant information
Respond to incidents in a timely manner
Resolve incidents efficiently
Provide all the relevant information for tickets sent to the Support Team
Help with information relevant to creating documentation
Detect patterns that indicate wider and bigger issues

Skill Requirements:

This is an entrylevel position, however, we do require at least 1 year of Windows Desktop Support experience
One of the following certifications:
CompTIA Security+
CompTIA Network+
Microsoft Modern Desktop
Microsoft 365 Administrator
Excellent communication skills
Assist and help the MAC Team to grow their knowledge continuously updating documentation for the clients while working on tickets
Keen attention to detail, the memory of patterns, and interest in problemsolving
Consistently demonstrate the My IT Crew Core Values and meet standard metrics