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New York City

    Unemployment Insurance Local Office Manager - Newark, United States - DelDOT

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    Description

    Summary Statement

    The Division of Unemployment Insurance seeks a dynamic leader with a proven record of delivering excellent operational performance and continuous improvement. Reporting to the UI Administrator, this position will provide vision and leadership for claims related processes including customer service (phone, email, chat), claims processing, and adjudication. The selected candidate we seek will direct the ongoing operations with a focus on transforming and continuously improving the team's customer engagement, business processes, and operational performance.

    Essential Functions

    Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Plans, coordinates, and directs the delivery of a variety of unemployment programs to claimants and employers to ensure consistent, equitable and timely processing of benefits.
  • Directs the daily operation of unemployment programs within a local office environment to meet normal operating demands and/or special claimant/employer demands.
  • Plans, assigns, reviews and evaluates the staff providing unemployment insurance services to claimants and employers.
  • Participates with UI Administrators and/or Division Director in the development of program plans, policies, and procedures and other issues affecting the delivery of Unemployment Insurance services.
  • Maintains effective working relationships with claimants and employers to insure that Unemployment Insurance programs are meeting their needs; handles difficult situations/serious complaints.
  • Prepares and analyzes a variety of weekly, monthly, quarterly, and other periodic reports on workload activity, staff performance, and local office operations.
  • May back up local office staff in peak periods or absenteeism.
  • Job Requirements

    JOB REQUIREMENTS for Unemployment Insurance Local Office Manager
    Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  • Three years experience in health or human services work such as applying theories, principles, laws and practices of health or human services programs and services that assist with and improve life for individuals, families, or communities such as financial support, employment, unemployment, housing, health care, disease prevention, substance abuse, child protective services, physical/mental health treatment and prevention or rehabilitation.
  • Six months experience in developing policies or procedures.
  • Six months experience in interpreting laws, rules, regulations, standards, policies, and procedures.
  • Six months experience in narrative report writing.
  • Six months experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.
  • Knowledge of health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short and long range program goals and objectives. Providing advice to other agency organizational units through consultation.

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