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    Desktop Engineer - New York, United States - Capstone Search Advisors

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    Description
    Fairfield County MSP is searching for a customer focused Desktop Engineer to join their growing team.

    Key responsibilities:
    Monitor and respond to help desk tickets
    Troubleshoot Windows and Macintosh Computer Issues
    Troubleshoot network connectivity problems
    Troubleshoot Data Backup / Business Continuity Services from Datto
    Provide support for Microsoft Windows and Office Suite
    Add/Remove/Change Microsoft 365 and Office 365 Email Accounts
    Escalate complex issues to other team members

    Required Technical Skills:
    Experience installing and troubleshooting Windows and Macintosh Operating Systems
    Experience installing and troubleshooting Microsoft Office Suite
    Experience with diagnosing hardware issues
    Basic Network troubleshooting
    Experience administering Microsoft 365 and Office 365

    Growth Opportunities:
    Excellent opportunity to grow your technical and management skills
    Annual performance review
    Certification Bonus Pay

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