Jobs
>
New York City

    Desktop Support Engineer - New York, United States - Eze Castle Integration

    Eze Castle Integration
    Eze Castle Integration New York, United States

    3 weeks ago

    Default job background
    Description

    ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

    At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.

    The Opportunity:

    We are seeking an enthusiastic, personable, and qualified Desktop Support Engineer - Microsoft, Azure, O365 to join our amazing team In this role, you will provide end-user desktop support to multiple users running Windows, Exchange and Office 365 environments.

    The Desktop Support Engineer - Microsoft, Azure, O365 will provide desktop support and end-user server administration for all client issues while responding to Level 1 and 2 service tickets. You will work shoulder to shoulder with an awesome team and escalate all problems to the next level of support for guidance as well as contact third-party vendors for warranty service repair.

    In this onsite role, you may be designated to one or more of our flagship clients in NYC. You may occasionally be required to travel within the NY tri-state area.

    What you will do:

    • Resolve level 1 and 2 support cases and work orders associated with end-user issues, physical and cloud infrastructure, and project related tasks
    • See the world through the eyes of the customer by setting client expectations appropriately throughout the troubleshooting process
    • Resolve incidents and requests related to, but not limited to the following: Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets, Networked Printer Issues to name a few
    • Execute basic system maintenance including software and operating system patching, software version upgrades and critical patch applications
    • Provide support of Active Directory such as add/remove users, password resets, Group Policy application, task scheduling
    • Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM)
    • Occasional travel within the tri-state area as needed.
    Who you are:
    • Excellent communication skills with a strong ability to articulate technical information to non-technical people. Jargon need not apply here
    • Excellent prioritization skills and an ability to see the world through the eyes of the customer
    • Bachelor's Degree in Information Technology related field, or 3+ years of equivalent combination of technical experience and education in the following:
    • Microsoft Office 365 (O365)
    • Microsoft Operating Systems such as Windows Server and Windows 10/11
    • Installing and configuring computer hardware operating systems and applications
    • Active Directory including account creation, modification and password resets
    • Microsoft Office products including Outlook, Excel, Word, PowerPoint and SharePoint
    • Client VPN setup and troubleshooting
    • Understanding of e-mail and spam technologies, and how messaging flows through these systems
    • Basic understanding of cyber-security concepts and technologies, such as Multi-Factor Authentication (MFA)
    • Hands-on hardware experience with desktops, laptops, and servers
    • Familiarity with file system support including permissions, sharing, backups and restores
    • Experience with cloud platforms such as Microsoft 365 suite
    Bonus points if you have:
    • Experience with Managed Service Providers (MSP)
    • Experience with VM Ware
    • Experience with Azure
    ECI's culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI offers a competitive compensation package: the anticipated range for this role is $75K-$100K based upon location, experience, education/skill level, and includes unlimited PTO, benefit eligibility the first of the month, pet insurance, 401K with employer match and so much more If you believe you'd be a great fit and are ready for your best job ever, we'd like to hear from you

    Love Your Job, Share Your Technology Passion, Create Your Future Here

    #LI-Onsite
  • ApTask

    Support Engineer

    2 weeks ago

    ApTask New York, United States

    About Client: · The Client is a renowned multinational technology company which has grown to become one of the world's most influential and successful companies in the field of software development, computer hardware, and related services. · The Client's primary focus revolves ar ...

  • Barclays

    Support Engineer

    2 weeks ago

    Barclays New York, United States

    Support Engineer · New York City · As a Barclays Support Engineer, you will become a key member of our team as a high calibre senior Java developer/engineer for our strategic technology application. In this role you will join a global team dedicated to assisting the technology e ...

  • Anthropic

    IT Support Engineer

    2 days ago

    Anthropic New York, United States

    About Anthropic · Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and busin ...

  • Software Guidance and Assistance, Inc.

    Support Engineer

    3 weeks ago

    Software Guidance and Assistance, Inc. New York, United States

    Software Guidance & Assistance, Inc., (SGA), is searching for a Support Engineer - Voice Recording & Trading Platforms for a CONTRACT assignment with one of our premier Financial Services clients in New York, NY. · Responsibilities : · Responsible for the delivery of a ran ...

  • Adyen

    Desktop Support Engineer

    3 weeks ago

    Adyen New York, United States

    This is Adyen · Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. · For our teams, we create ...

  • TEKsystems

    IT Support Engineer

    3 weeks ago

    TEKsystems New York, United States

    Our client, a management services firm in midtown Manhattan, is looking for a candidate with a solid combination of customer service and technical troubleshooting to be part of a small team proviidng end user support for an environment of about 100 users with issues involving Win ...

  • Sapio Sciences

    Application Support Engineer

    3 weeks ago

    Sapio Sciences York, United States

    Company Summary: · Sapio Sciences is on a mission to accelerate scientific drug discovery and high-throughput clinical and diagnostics for our clients and partners. The Sapio team consists of expert and highly collaborative scientists, software developers, and professionals passi ...

  • Dexian

    Mainframe Support Engineer

    4 weeks ago

    Dexian New York, United States

    Role: Mainframe Support Engineer · Locations: New York, NY · Duration: 12+ Months (Possible Extension) · Responsibilities: · Experience with AS/400 OR System/36 OR RPG/RPGLE. · Ability to troubleshoot technical issues. · Experience in analyzing and solving problems. · Strong SQ ...

  • Huntress Talent

    SRE Support Engineer

    4 weeks ago

    Huntress Talent New York, United States

    The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally. · R ...

  • The Cypress Group

    Technical Support Engineer/Desktop Support Engineer

    3 weeks ago

    The Cypress Group New York, United States

    Job Description · Job DescriptionOur client is a leading financial services organization headquartered in New York City with additional offices around the globe. They are currently looking for several IT Desktop Support Engineers to assist front and back office staff across vario ...

  • New Millenium Consulting

    Pre-Trade IT Support Engineer

    6 days ago

    New Millenium Consulting New York, United States

    Job title: Pre-Trade IT Support Engineer · Job type: Contract long-term · Job Location: New York, New York (hybrid- 3 days/ week) · A global investment bank is seeking a Pre-Trade IT Support Engineer. The Global Markets Pre-Trade IT team is responsible for providing Global Macro ...

  • Cyient

    Maintenance Engineer and Fleet Support

    2 weeks ago

    Cyient New York, United States Full time

    Description · Potential work locations – US North-East (Boston, New York City, Washington DC, New Castle and Philadelphia). · Duration : 12 months · Responsibilities : · Within the Maintenance Project, the on-Site support engineers are responsible for: · During dynamic validatio ...

  • Cyient

    Maintenance Engineer and Fleet Support

    3 weeks ago

    Cyient New York, United States Full time

    Description · Potential work locations – US North-East (Boston, New York City, Washington DC, New Castle and Philadelphia). · Duration : 12 months · Responsibilities : · Within the Maintenance Project, the on-Site support engineers are responsible for: · During dynamic validatio ...

  • Bradford White

    Product Support Engineer

    2 weeks ago

    Bradford White New York, United States

    Product Support Engineer · About the Company: · Throughout a history dating back to 1881, Bradford White Corporation has been manufacturing some of the most high-performing, technologically advanced, and energy-saving products to the world market. While many manufacturers conti ...

  • Datadog

    Federal Support Engineer 2

    2 weeks ago

    Datadog New York, United States

    Federal Support Engineer 2 · New York, New York, USA · We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical ...

  • Softnet Consulting Inc.

    Video Support engineer

    2 weeks ago

    Softnet Consulting Inc. Nyc, United States

    Video Support engineer · Loc: NYC, NY---Onsite from Day1--Need strictly locals · Duration: Long term contract(24+ months) · Confirm Rate: $open/hr. on c2c or w2. · JOB DUTIES AND RESPONSIBILITIES: · Seeking a dedicated Junior Support Engineer to manage our Client's extensive vid ...

  • DataServ

    IT Field Support Engineer

    9 hours ago

    DataServ Newark, United States

    We want you In your role as an IT End User Support Engineer, you will report to our IT Resource Support Team Lead. Your location will be in Newark, OH. You will work with our Resource as a Service team to support and maintain school system technolog Support Engineer, Field, IT, S ...

  • Discover International

    Facilities Engineering Support

    3 weeks ago

    Discover International New York, United States

    Hi Network, · One of our clients is currently looking for a Facilities Engineering Support for a 6-month contract to be based in Albany/NY. · The ideal candidate will have to fulfill the following responsibilities: · Overseeing and executing work within the Facilities Engineering ...

  • Botrista

    Product Support Engineer

    3 days ago

    Botrista New York, United States

    Job Description · Job DescriptionAbout Us: · At Botrista, we are transforming beverage culture with intuitive drink-making technology guided by Nature herself. By allowing restaurants to easily expand menus without added complexity, we're driving incremental growth with the push ...

  • Talan

    Production Support Engineer

    4 weeks ago

    Talan New York, United States

    Company Description · Talan is an international consulting group in innovation and transformation through technology. For 20 years, Talan has been advising companies and administrations. The group supports them and implements their transformation and innovation projects internat ...