Jobs
>
New York City

    Application Support Engineer - York, United States - Sapio Sciences

    Sapio Sciences
    Sapio Sciences York, United States

    2 weeks ago

    Default job background
    Description

    Company Summary:

    Sapio Sciences is on a mission to accelerate scientific drug discovery and high-throughput clinical and diagnostics for our clients and partners. The Sapio team consists of expert and highly collaborative scientists, software developers, and professionals passionate about providing a best-in-class lab informatics platform and industry-specific solutions.

    Sapio is one of the few software providers to offer a truly unified and highly configurable lab informatics platform and a broad suite of purpose-built solutions. The Sapio platform makes it easy for scientists, laboratory, and bio/informatics professionals to streamline and manage their end-to-end laboratory operations, from instrument data integration to workflow and experiment setup to sample and materials management, data management, and scientific data analysis and reporting.

    Sapio's products are created from one platform - the Sapio Platform - a configurable no/low-code, science-aware laboratory informatics platform powered with built-in scientific and AI tools. Sapio's three core products are Sapio LIMS (Laboratory Information Management System, Sapio ELN (Electronic Laboratory Notebook), Sapio Jarvis (Scientific Data Cloud), and Sapio ELaiN (Electronic Laboratory Artificially Intelligence Notebook).

    Sapio's business is optimally positioned in a high-growth market where regulators and customers are emphasizing data quality, data access, compliance, and taking advantage of the latest advancements in AI, making it easier for scientists, lab and informatics professionals to accelerate novel science.

    Position Summary

    As a Customer/App Support Engineer, you will be responsible for providing technical assistance and support to customers regarding the company's products and services. The role involves troubleshooting technical issues, resolving problems, and ensuring customer satisfaction.

    Essential Responsibilities:

    • Provide technical support to customers via various channels (phone, email, chat, etc.) to resolve application, and system-related issues.
    • Diagnose and troubleshoot complex technical problems, identify root causes, and implement effective solutions.
    • Maintain in-depth knowledge of the company's products, services, and technical specifications.
    • Resolve customer reported issues within published Service Level Agreement commitments.
    • Create and maintain comprehensive documentation, knowledgebase articles, and troubleshooting guides.
    • Collaborate with cross-functional teams, such as Customer Success and DevOps, to escalate and resolve complex issues.
    • Analyze customer support data and identify trends, areas for improvement, and potential product enhancements.
    • Stay up-to-date with the latest technologies, industry trends, and best practices related to customer support and technical troubleshooting.
    • Contribute to the continuous improvement of support processes and procedures.

    Education/Experience:

    • Bachelor's degree in computer science, Information Technology, or a related technical field, or equivalent experience.
    • Several years of Life Sciences experience working within a Lab (preferably introducing new IT solutions)
    • Several years of experience with configuring either LIMS or ELN or similar software.

    Required Skills & Abilities:

    • Proven experience in a customer support or technical support role.
    • Strong technical knowledge and troubleshooting skills in cloud-based solutions and environments.
    • Familiarity with customer support tools, ticketing systems, and remote desktop applications.
    • Ability to multitask and prioritize in a fast-paced environment while maintaining attention to detail.
    • Strong desire to provide excellent customer service and exceed customer expectations.
    • Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical customers.
    • Problem-solving and analytical skills, with the ability to think critically and logically.
    • Self-starter who is happy to learn from colleagues.
    • Focused on activities that add value and avoiding those that do not.
    • Determined and persistent.
    • Maintain the highest standards of integrity and respect for coworkers, customers and prospects.

    Benefits And Other Perks


    • Annual bonus plan


    • Competitive medical, dental, vision, STD, LTD, Life and AD&D insurance


    • PTO and paid holidays


    • Pension match


    • Commitment to further education


    • EAP


    • Free drinks and snacks


    • Team-building events

    Sapio Sciences is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other status protected by law or regulation. We intend that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors. We are committed to creating a diverse and inclusive workplace and encourage applications from all qualified individuals.

  • Reveal Media USA

    Support Engineer

    2 weeks ago

    Reveal Media USA New Jersey, United States

    Job Title: Support Engineer · Department: Service Delivery · Location: New Jersey Office / Hybrid · Country: U.S. · Level: Individual Contributor · Reports To: Technical Account Manager U.S. /Dotted line to Global Head of Service Delivery U.K. · Contract Type: Permanent / Full Ti ...

  • Bowman Williams

    IT Support Engineer

    3 weeks ago

    Bowman Williams New York, United States

    Location : Manhattan, NY / · Salary : $70,000 - $85,000 · We are a local Managed/Cloud Service provider with over 20 years of experience in the industry. We focus on providing a competitive salary, a wealth of benefits like health insurance, 401(k) with match, company outings, w ...

  • DiNi Communications, Inc.

    Support Engineer

    1 week ago

    DiNi Communications, Inc. New York, United States

    DiNi Communications, Inc. is seeking a dedicated Junior Support Engineer to manage our Client's extensive video management system, which includes over 65,000 cameras. This role requires interaction with various system management teams and customers to support over 650 servers, 28 ...

  • re-tool®

    Support Engineer

    3 weeks ago

    re-tool® New York, United States

    WHY WE'RE LOOKING FOR YOU: · As Retool continues to evolve and our customer base expands, we have more questions, feedback, and tickets coming in than ever before from developers using Retool across the globe. As we continue to grow, we're adding customer-centric Support Engineer ...

  • HonorVet Technologies

    Support Engineer

    1 week ago

    HonorVet Technologies New York, United States

    Job Title: Technical Support Engineer · Location: New York City: Manhattan, Brooklyn, Queens, The Bronx, and Staten Island. · We are seeking to fulfill a vacant role for a Junior Support Engineer. Kindly review the job description below for this position and provide us with poten ...

  • Barclays

    Support Engineer

    1 week ago

    Barclays New York, United States

    Support Engineer · New York City · As a Barclays Support Engineer, you will become a key member of our team as a high calibre senior Java developer/engineer for our strategic technology application. In this role you will join a global team dedicated to assisting the technology e ...

  • Open Systems Technologies

    IT Support Engineer

    3 weeks ago

    Open Systems Technologies New York, United States

    A financial firm is looking for an IT Support Engineer to join their team in New York, NY. · Compensation: $100-130k · Responsibilities:Resolve IT support requests from end-users in a timely and efficient manner · Troubleshoot hardware and software issues, providing clear and co ...

  • Barclays

    Support Engineer

    1 week ago

    Barclays New York, United States

    Support Engineer · New York City · As a Barclays Support Engineer, you will become a key member of our team as a high calibre senior Java developer/engineer for our strategic technology application. In this role you will join a global team dedicated to assisting the technology ...

  • ApTask

    Support Engineer

    1 week ago

    ApTask New York, United States

    About Client: · The Client is a renowned multinational technology company which has grown to become one of the world's most influential and successful companies in the field of software development, computer hardware, and related services. · The Client's primary focus revolves ar ...

  • Stripe

    IT Support Engineer

    2 weeks ago

    Stripe New York, United States

    Who we are · About Stripe · Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our ...

  • Software Guidance and Assistance, Inc.

    Support Engineer

    2 weeks ago

    Software Guidance and Assistance, Inc. New York, United States

    Software Guidance & Assistance, Inc., (SGA), is searching for a Support Engineer - Voice Recording & Trading Platforms for a CONTRACT assignment with one of our premier Financial Services clients in New York, NY. · Responsibilities : · Responsible for the delivery of a ran ...

  • Celonis GmbH

    IT Support Engineer

    2 weeks ago

    Celonis GmbH New York, United States

    We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join ...

  • Celonis GmbH

    IT Support Engineer

    4 days ago

    Celonis GmbH New York, United States

    It Support Engineer · We're Celonis, the global leading Process Mining software company and one of theworld's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for ...

  • Trevose Partners Limited

    Support Engineer

    5 days ago

    Trevose Partners Limited New York, United States

    Fast-growing Fintech firm specializing in Derivative optimization for Hedge Funds is hiring a Support Engineer to support their risk applications · About the Client · This is an exciting opportunity for anyone who wants to work for a dynamic young software company building sof ...

  • Celonis GmbH

    IT Support Engineer

    1 week ago

    Celonis GmbH New York, United States

    We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join ...

  • Open Systems Technologies

    IT Support Engineer

    1 week ago

    Open Systems Technologies New York, United States

    A financial firm is looking for an IT Support Engineer to join their team in New York, NY. · Compensation: $100-130k · Responsibilities: · Resolve IT support requests from end-users in a timely and efficient manner · Troubleshoot hardware and software issues, providing clear and ...

  • Open Systems Technologies

    IT Support Engineer

    1 week ago

    Open Systems Technologies New York, United States

    A financial firm is looking for anIT Support Engineer to join their team in New York, NY. · Compensation: $100-130k · Responsibilities:Resolve IT support requests from end-users in a timely and efficient manner · Troubleshoot hardware and software issues, providing clear and co ...

  • Navan

    IT Support Engineer

    3 weeks ago

    Navan New York, United States

    Navan is looking for an IT Support Engineer to join the Navan IT Support Team for our New York City office. This position is an on-site role where 5 days a week in the office are required. Primary responsibilities will be supporting and providing technical support to end-users in ...

  • Mitchell Martin

    Support Engineer

    1 week ago

    Mitchell Martin New York, United States

    Job Title: Support Engineer · Position Type: Contract (W2)* · Duration: 12+ Months · Locations : New York NY · Skills Required: · • Bachelor's degree in computer science, information technology or a relevant experience. · • 3+ Years' experience in a 1/2 Line IT Support Role. · • ...

  • Software Guidance and Assistance, Inc.

    Support Engineer

    3 weeks ago

    Software Guidance and Assistance, Inc. New York, United States

    Software Guidance & Assistance, Inc., (SGA), is searching for a Support Engineer - Voice Recording & Trading Platforms for a CONTRACT assignment with one of our premier Financial Services clients in New York, NY. · Responsibilities : · Responsible for the delivery of a ran ...