Jobs
>
New York City

    IT Support Engineer - New York, United States - Stripe

    Stripe
    Stripe New York, United States

    6 days ago

    Default job background
    Description
    Who we are
    About Stripe

    Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
    About the team

    The Corporate Technology (CorpTech) Services team is a strategic support partner to all Stripes, in office and remote. We ensure the successful operation of new hires, account off-boards and critical business systems with a global team.

    We're looking for a Tier 1 Support Engineer to join the AMER CorpTech Services team to provide in-person, thoughtful and individualized support for all Stripes. Stripe is looking for individuals who can work in a fast paced environment and work autonomously to deliver team oriented results.
    What you'll do

    You'll be responsible for providing technical assistance and support related to computer systems, hardware, and software. Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. In-person support is required as well as setting up desks and managing/auditing peripherals.
    Responsibilities
    • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
    • Respond to queries either in person, email, Slack or ticketing system.
    • Provide in-person IT HelpDesk assistance to Stripe employees, contingent workers, and vendors.
    • Walk customers through problem-solving processes and follow up to ensure issues have been resolved.
    • Run diagnostic programs to resolve problems as well as troubleshoot IT scripts, systems, or automation
    • Support and maintain critical SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence, Dropbox, etc.)
    • Troubleshoot Stripe-provided hardware (macOS, Chrome OS, iOS, peripherals)
    • Facilitate the provisioning of Stripe laptops for new hire on-boarding and fleet upgrades
    • Assist with new hire onboarding and training curriculum
    • Update, and maintain detailed external and internal IT documentation
    • Onboard and support third-party vendors and/or contractors
    • Contribute to shared global IT off-boarding tasks and responsibilities
    • Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more).
    • Own IT asset management and ensure accurate and actionable records are kept of required equipment.
    • Promote best practices as established by IT and escalate inquiries as necessary to the IT Systems and Infrastructure team.
    • Create and update technology documentation for internal IT teams and for Scale employees.
    Who you are

    You have the ability to take initiative on tickets and contribute to project design and implementation. You are skilled at writing, updating and maintaining technical documentation and sending directed communications. You are comfortable working as an individual contributor on a global team that is driving towards a common goal. You will best succeed in this role by leading on things you are passionate about while supporting others in their passion.

    You love problem solving and collaborating with others to provide world class support. Being the best fit for this position means you are both humble and confident. You strive towards excellence but understand your limitations and don't hesitate to ask for help when needed.

    We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
    Minimum requirements
    • You have excellent English communication skills, both written and verbally
    • Possess 2+ years of experience in IT HelpDesk experience
    • Possess strong working knowledge of Apple systems and software
    • Possess strong working knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence, Dropbox, or similar cloud providers
    • Possess strong working knowledge of Atlassian systems (JIRA and Confluence)
    • Possess understanding of script execution and troubleshooting (ex: Ruby, Bash, Python)
    • Possess working knowledge of imaging/endpoint management tools (DEP, Munki, Chef, JSS)
    • Able to independently manage and prioritize workload and projects
    • Possess outstanding interpersonal and communication skills
    • Is empathetic, humble, and possess a strong focus on customer service
  • Unit Corporation

    Support Engineer

    1 week ago

    Unit Corporation New York, United States

    ABOUT UNIT · Unit is building the platform to power the next generation of financial services. Our mission is to help companies expand financial access for all. Our simple and powerful banking-as-a-service API helps companies launch bank accounts, cards, payments, and lending in ...

  • Open Systems Technologies

    IT Support Engineer

    1 week ago

    Open Systems Technologies New York, United States

    A financial firm is looking for an IT Support Engineer to join their team in New York, NY. · Compensation: $100-130k · Responsibilities:Resolve IT support requests from end-users in a timely and efficient manner · Troubleshoot hardware and software issues, providing clear and co ...

  • Bowman Williams

    IT Support Engineer

    2 weeks ago

    Bowman Williams New York, United States

    Location : Manhattan, NY / · Salary : $70,000 - $85,000 · We are a local Managed/Cloud Service provider with over 20 years of experience in the industry. We focus on providing a competitive salary, a wealth of benefits like health insurance, 401(k) with match, company outings, w ...

  • Reveal Media USA

    Support Engineer

    1 week ago

    Reveal Media USA New Jersey, United States

    Job Title: Support Engineer · Department: Service Delivery · Location: New Jersey Office / Hybrid · Country: U.S. · Level: Individual Contributor · Reports To: Technical Account Manager U.S. /Dotted line to Global Head of Service Delivery U.K. · Contract Type: Permanent / Full Ti ...

  • Open Systems Technologies

    IT Support Engineer

    1 week ago

    Open Systems Technologies New York, United States

    A financial firm is looking for an IT Support Engineer to join their team in New York, NY. · Compensation: $100-130k · Responsibilities:Resolve IT support requests from end-users in a timely and efficient manner · Troubleshoot hardware and software issues, providing clear and co ...

  • re-tool®

    Support Engineer

    1 week ago

    re-tool® New York, United States

    WHY WE'RE LOOKING FOR YOU: · As Retool continues to evolve and our customer base expands, we have more questions, feedback, and tickets coming in than ever before from developers using Retool across the globe. As we continue to grow, we're adding customer-centric Support Engineer ...

  • Celonis GmbH

    IT Support Engineer

    6 days ago

    Celonis GmbH New York, United States

    We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join ...

  • Navan

    IT Support Engineer

    2 weeks ago

    Navan New York, United States

    Navan is looking for an IT Support Engineer to join the Navan IT Support Team for our New York City office. This position is an on-site role where 5 days a week in the office are required. Primary responsibilities will be supporting and providing technical support to end-users in ...

  • Software Guidance and Assistance, Inc.

    Support Engineer

    6 days ago

    Software Guidance and Assistance, Inc. New York, United States

    Software Guidance & Assistance, Inc., (SGA), is searching for a Support Engineer - Voice Recording & Trading Platforms for a CONTRACT assignment with one of our premier Financial Services clients in New York, NY. · Responsibilities : · Responsible for the delivery of a ran ...

  • Software Guidance and Assistance, Inc.

    Support Engineer

    1 week ago

    Software Guidance and Assistance, Inc. New York, United States

    Software Guidance & Assistance, Inc., (SGA), is searching for a Support Engineer - Voice Recording & Trading Platforms for a CONTRACT assignment with one of our premier Financial Services clients in New York, NY. · Responsibilities : · Responsible for the delivery of a ran ...

  • TEKsystems

    IT Support Engineer

    6 days ago

    TEKsystems New York, United States

    Our client, a management services firm in midtown Manhattan, is looking for a candidate with a solid combination of customer service and technical troubleshooting to be part of a small team proviidng end user support for an environment of about 100 users with issues involving Win ...

  • ACT Group

    IT Support Engineer

    2 weeks ago

    ACT Group New York, United States

    ACT Commodities is the world's leading provider of market-based sustainability solutions. As a pioneer of the global energy transition, ACT helps organizations hit their climate targets, no matter how ambitious. Since 2009, ACT has become a trusted brand in high-impact climate pr ...

  • Scale AI

    IT Support Engineer

    2 weeks ago

    Scale AI New York, United States

    Scale is looking to grow our IT team We are looking for someone who is excited by the opportunity to be part of a fast-paced environment that pushes you to learn while doing. This role needs to be great with people and strongly focused on learning and executing. You will be someo ...

  • TEKsystems

    IT Support Engineer

    1 week ago

    TEKsystems New York, United States

    : This is a customer oriented support role centered on providing first-level technical support towards end user desktop, laptop, mobile device, application and peripheral installation, configuration and issues. A tech savvy individual with willingness to interact with users live ...

  • Crimson Enterprises

    IT Support Engineer

    1 week ago

    Crimson Enterprises North Valley Stream, United States

    Overview · Efficiently functioning IT systems ensure that operations at Amazon run at top speed at all times. Our IT Support Engineers work behind the scenes to solve problems and improve our systems, ensuring optimal operation of our business. Your focus is on ensuring that our ...

  • FusionTech

    IT Support Engineer

    1 week ago

    FusionTech Dobbs Ferry, United States

    Overview · Efficiently functioning IT systems ensure that operations at Amazon run at top speed at all times. Our IT Support Engineers work behind the scenes to solve problems and improve our systems, ensuring optimal operation of our business. Your focus is on ensuring that our ...

  • Barclays

    Support Engineer

    1 week ago

    Barclays New York, United States Full time

    Support Engineer · New York City · As a Barclays Support Engineer, you will become a key member of our team as a high calibre senior Java developer/engineer for our strategic technology application. In this role you will join a global team dedicated to assisting the technology en ...

  • The Cypress Group

    Technical Support Engineer/Desktop Support Engineer

    6 days ago

    The Cypress Group New York, United States

    Job Description · Job DescriptionOur client is a leading financial services organization headquartered in New York City with additional offices around the globe. They are currently looking for several IT Desktop Support Engineers to assist front and back office staff across vario ...

  • Aperture Group

    Controls Support Engineer

    1 week ago

    Aperture Group New York, United States

    Controls Support Engineer | Material Handling · Location: · Remote + 15% Travel · Our controls system integrator client is looking for a Controls Support Engineer to join their growing Customer Service team. · Responsibilities: · Provide 24/7 support to customers on a rotating ...

  • Bernard Nickels & Associates

    Desktop Support Engineer

    6 days ago

    Bernard Nickels & Associates New York, United States

    Job Title: Desktop Support Engineer · Job Overview: · Client is seeking a highly skilled Desktop Support Engineer to join their IT team. The ideal candidate will possess exceptional customer service skills and a strong technical background in supporting IT infrastructure. This ro ...