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    Desktop Support Engineer - New York, United States - Bernard Nickels & Associates

    Bernard Nickels & Associates
    Bernard Nickels & Associates New York, United States

    5 days ago

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    Human Resources
    Description

    Job Title: Desktop Support Engineer

    Job Overview:

    Client is seeking a highly skilled Desktop Support Engineer to join their IT team. The ideal candidate will possess exceptional customer service skills and a strong technical background in supporting IT infrastructure. This role involves troubleshooting, maintaining, and optimizing end-user computing environments, with a focus on Windows and Linux systems, Active Directory, and Powershell scripting.

    Responsibilities:

    Customer Service Excellence:

    • Provide outstanding customer service by promptly addressing and resolving technical issues reported by end-users.
    • Communicate technical solutions in a user-friendly manner, ensuring a positive experience for all stakeholders.

    Desktop Support:

    • Install, configure, and maintain desktop hardware, software, and peripherals.
    • Diagnose and troubleshoot hardware and software issues on Windows and Linux platforms.

    Operating Systems:

    • Expertise in administering and supporting Windows operating systems (Windows 10, Windows 7) and Linux distributions.
    • Ensure seamless integration and compatibility between different operating systems.

    Active Directory Management:

    • Manage user accounts, groups, and permissions in Active Directory.
    • Troubleshoot and resolve issues related to Active Directory authentication and access.

    Powershell Scripting:

    • Develop and maintain Powershell scripts for automation and system administration tasks.
    • Implement scripting solutions to streamline repetitive processes and enhance efficiency.

    Qualifications:

    • Proven experience as a Desktop Support Engineer or similar role.
    • Excellent customer service and communication skills.
    • Proficiency in Windows and Linux operating systems.
    • Strong knowledge of Active Directory administration.
    • Hands-on experience with Powershell scripting.
    • Ability to troubleshoot and resolve hardware and software issues.
    • Detail-oriented with strong organizational skills.

    Education and Certifications:

    • Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
    • Relevant certifications such as CompTIA A+, Microsoft Certified: Windows Desktop and Server, or equivalent.

    Additional Requirements:

    • Ability to work independently and collaboratively within a team.
    • Strong problem-solving skills and attention to detail.
    • Willingness to stay updated on emerging technologies and industry trends.

    If you are passionate about delivering exceptional technical support and have a solid background in desktop engineering, we invite you to apply for this exciting opportunity.

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