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    Controls Support Engineer - New York, United States - Aperture Group

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    Description
    Controls Support Engineer | Material Handling

    Location:
    Remote + 15% Travel
    Our controls system integrator client is looking for a Controls Support Engineer to join their growing Customer Service team.


    Responsibilities:
    Provide 24/7 support to customers on a rotating basis
    Troubleshoot and resolve customer issues in a timely manner
    Assist with small projects to upgrade customers' existing systems
    Accurately document all customer communication
    Issue training documentation to customers
    Create training material and other process improvement initiatives for the team during downtime to better support customer needs
    Travel 15% annually for projects, audits, and emergencies


    Qualifications:
    3+ years of controls engineering experience
    Bachelor's degree in engineering, computer science, or related fields
    3+ years of PLC programming (Allen Bradley preferred)
    3+ years HMI/SCADA Development (Ignition, Wonderware, FactoryTalk View)
    Experience programming or implementing control systems with conveyors/in the material handling industry
    Maintain effective communication under pressure

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