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    Desktop Support Engineer - New York, United States - Hawaiian Telcom

    Hawaiian Telcom
    Hawaiian Telcom New York, United States

    2 weeks ago

    Default job background
    Description
    Job Purpose

    We are looking to hire a Desktop Support Engineer to provide fast and effective support for computer hardware and software issues.

    You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and troubleshoot basic IT-related issues.

    To ensure success, you should have extensive knowledge of current operating systems and applications, good problem-solving skills, and high-level interpersonal skills.

    Essential Functions
    Provide remote and on-site support for one or more locations as needed
    Responding to end user support requests and escalations from the Helpdesk via tickets
    Hardware installations, upgrades, and troubleshooting
    Installing Windows software, patches, updates, and 3rd party applications
    Knowledge of desktop encryption
    Workstation deployments
    Workstation image creation and management
    Providing basic guidance in computer operation and management
    Special projects as required.

    Education
    Bachelor's degree in computer science or information technology preferred.

    Experience
    2 to 3 years of IT experience

    Certifications, Accreditations, Licenses

    Microsoft 365 Certified:
    Modern Desktop Administrator Associate preferred
    A+ Certification preferred

    Special Knowledge, Skills, and Abilities
    Knowledge of computer hardware systems, chipsets, memory modules, and peripherals
    Knowledge of SCCM and other popular organizations endpoint support systems (such as Automox, Ivanti, Manage Engine) – used for imaging, software updates, reporting, remediation, software applications, and remote connection systems
    Knowledge of PowerShell, scripting, Grouo Policy and Active Directory
    Experience with Dell and HP computer hardware
    Knowledge of Windows 10 and 11 operating systems and domain environments
    Experience with mobile devices (IOS, Android, Windows)
    Ability to independentily research, troubleshoot and solve complex hardware and software issues
    Self-motivated and able to work independently with limited supervision
    Ability to travel and work after hours support/On-Call when necessary
    Excellent interpersonal skills
    Good written and oral communication skills required to communicate action items taken to resolve IT-related issues to end-users in terms easily understood
    Ability to lift 50 pounds
    HDL is required

    Supervisory Responsibility
    No Supervisory Responsibility

    Salary Range:
    $60,000 to $84,000


    We were made aware of an employment scam in which a third-party is creating false communications under the Hawaiian Telcom name.

    We want to reiterate that Hawaiian Telcom never seeks payment from job applicants and only reaches out from email addresses.

    We are encouraging applicants to apply through our website at Hawaiian Telcom Careers for added security.
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