Customer Service Representative - Trenton, United States - Installed Building Products

Installed Building Products Trenton, United States

1 week ago

Description

Job Description:

As a customer service representative, you are an integral part of the operation at the local branch and leadership team through various administrative tasks and projects.

Responsibilities

Receive calls for warranty and service calls, document requests, and prepare job tickets
Responsible for arranging work schedules
Manage job work tickets with the internal system
Accountable for contacting national builders and customers to verify the readiness of job sites

Preferred Qualifications:

1-2 years of customer service experience
Knowledge of accounting and CRM software
Fluent English/Spanish language skills a plus
Knowledge of Microsoft Office products, including Word, Excel, and Outlook
Excellent communication and interpersonal skills
Ability to prioritize, multi-task, and manage time efficiently
Knowledge of customer service ethics, principles, and procedures

Physical demands: Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. You must be able to lift light to moderate weight and sit for extended periods to complete your computer job.

Benefits:

Competitive hourly wage
Medical, dental, and vision coverage
Company Paid Life Insurance
Longevity Stock Program
IBP Foundation
Scholarship opportunities
Paid vacation and holidays
Employee financial assistance Program
Opportunities for growth and advancement.
401(K) (Pre-Tax and Post-Tax) Roth 401(k) with company matching
Supplemental Insurance (Short- and Long-Term disability, hospital indemnity, accident, critical illness, supplemental life insurance

Central Aluminum is part of the Installed Building Products (IBP) family of companies. Central Aluminum is a full-service wholesale Rain ware manufacturer and distributor servicing the commercial and residential seamless gutter industries. Located in Trenton, New Jersey, Paterson, New Jersey, and Landisville, Pennsylvania. We deliver to New Jersey, Maryland, New York, Delaware, Northern Virginia, and Pennsylvania. At Central Aluminum, we believe that the number one priority is servicing the customer. Find your next career opportunity and join our team with Central Aluminum

EEO Statement:
IBP is an equal-opportunity employer

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