Customer Service Representative - Philadelphia, United States - PROFITSYNC INC

PROFITSYNC INC
PROFITSYNC INC
Verified Company
Philadelphia, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Benefits:


  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Employee discounts
  • Flexible schedule
  • Free uniforms
  • Opportunity for advancement
  • Profit sharing
  • Training & development

Benefits/Perks

  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities

Job Summary

Responsibilities

  • Identify the reason for the customer's call, collect relevant information and provide solutions
  • Refer to premade scripts for a variety of customer service topics
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Meet personal and team quotas
  • Attend trainings to maintain uptodate skills and knowledge

Qualifications

  • High school diploma/GED
  • Previous experience as a Customer Service Representative or in a similar role is preferred
  • Comfortable using computers and customer management software
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively
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