Customer Service Representative - Edison, United States - IWS Group
Description
Job Title:
Customer Service Representative
Company:
IWS Group
Location:
Edison, NJ, United States
Contract Details:
Full-time
As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products and services.
You will serve as the primary point of contact for all customer inquiries and concerns, and will work closely with our sales and operations teams to ensure a seamless customer experience.
Key Responsibilities:
- Provide accurate information about our products and services to customers
- Process orders, returns, and exchanges in a timely manner
- Resolve customer complaints and issues effectively and efficiently
- Maintain customer records and update account information as needed
- Collaborate with sales and operations teams to ensure a smooth customer experience
- Identify and escalate any issues or trends to management for resolution
- Meet and exceed individual and team performance metrics
Qualifications:
- High school diploma or equivalent required; some college preferred
- Minimum of 2 years of customer service experience, preferably in a call center or retail environment
- Excellent communication skills, both verbal and written
- Strong problemsolving and decisionmaking abilities
- Ability to multitask and work in a fastpaced environment
- Proficient in Microsoft Office and experience with CRM systems
- Insurance industry experience is a plus, but not required
