Customer Service Representative - South Amboy, United States - The Men With Tools

Description

The Men With Tools, a construction company based in New Jersey & New York, is seeking a Customer Service Representative to join our team.

As a Customer Service Representative, you will play a crucial role in ensuring our customers have a positive experience throughout their home improvement projects.

At The Men With Tools, we pride ourselves on providing worry-proof, stress-proof, and disappointment-proof home improvement services. Our attention to detail and commitment to customer satisfaction sets us apart from the competition.

With our unrivaled Lifetime Warranty and countless positive reviews, we strive to exceed our customers' expectations every step of the way.

As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and ensuring a smooth and efficient process for home improvement projects.

Your excellent communication skills and ability to empathize with customers will be paramount in delivering exceptional service.

You will work closely with our team of installers and project managers to address any concerns or questions our customers may have.

Responsibilities:

• Provide accurate and detailed information about our services, pricing, and scheduling
• Assist customers with order placement, service requests, and product information
• Resolve customer complaints or concerns in a timely and satisfactory manner
• Coordinate with internal teams to ensure project deadlines are met and customer expectations are exceeded
• Maintain customer records and update our CRM database with relevant information

Requirements:

• Excellent verbal and written communication skills
• Strong problemsolving and decisionmaking abilities
• Ability to handle customer complaints with patience and empathy
• Attention to detail and the ability to multitask in a fastpaced environment
• Basic knowledge of construction and home improvement industry preferred
• Proficiency in customer service software and computer systems
• Ability to work independently as well as in a team environment

Benefits
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Flexible/Hybrid Work Schedule:

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Hourly pay:

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Weekly commission/Bonuses:

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Full time positions available:

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Paid Training:

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Vacation and PTO:

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Dental insurance:

- **Health insurance