Customer Service Representative - Plumsteadville, United States - Airgas

Airgas

Verified Company

Plumsteadville, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

R Customer Service Representative (
Open Date: 05/14/2024)

Location:

Plumsteadville, PA (SGHCLS) - Healthcare - TGM - Therapeutics

How will you CONTRIBUTE and GROW?

Customer Service Representative- Answer incoming phone calls - primary customer contact for all inquiries.- Provide price and delivery information for phone inquiries.- Recommend and sell companion products (regulators, manifolds, safety equipment, etc.) on each quote issued. Follow up with written quotations in accordance with procedures.- Enter customer orders in accordance with proper procedures.- Review and process orders and quotation requests. Direct inside sales support for one or more assigned Sales Representative.

Provide information for follow up with customer as necessary.- Respond to customer complaints.

Issue Return Good Authorizations and facilitate communication between customer, production, lab and management to provide timely resolution of all complaint issues.- Expedite existing orders at customer's request.- Proactively advise customer of problems with order as soon as information is received.- Verify manufacturing capabilities within the region and within the company.- Interface with production, lab, shipping, and sales departments to ensure customer satisfaction.

Act as liaison in communicating customer's expectations to the rest of the organization.- Provide SDS sheets and proof of delivery when requested.- Able to perform technical evaluation of orders for all catalog products.- Facilitate processing and delivery of rush orders.- Communicate and coordinate orders with special customer requirements.- Assist Sales Representatives with account development strategies.- Identify opportunities for new customer products. Follow up on all leads and customer requests as received.- Assist with special projects and reports as required.- Ensure customer payments of all invoices according to billing terms.

Routinely review customer accounts to proactively bring account receivable issues to resolution.- Maintain customer profiles and product cross reference for all customers.

Ensure information is current and accurate.

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Are you a MATCH?

High School Diploma or equivalent required.
Minimum of 2 years customer service experience.
Ability to understand technical issues.
Demonstrated skills for handling customer complaints and complex situations.
Proven excellent interpersonal communication skills.
Computer literacy and MS office experience a must.

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Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

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Equal Employment Opportunity Information

We are an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Please click
- here

to view the EEO Know Your Rights poster and
- here

to view the Pay Transparency Nondiscrimination poster.

Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement.

This plan or policy statement is available for inspection upon request.

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