Customer Service Representative- Newborn Screening - Trenton, United States - Revvity

Revvity

Verified Company

Trenton, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

At Revvity, "impossible" is inspiration and "can't be done" is a call to action.

Revvity provides health science solutions, technologies, expertise, and services that deliver complete workflows from discovery to development, and diagnosis to cure.

Revvity is revolutionizing what's possible in healthcare, with specialized focus areas in translational multi-omics technologies, biomarkers identification, imaging, prediction, screening, detection and diagnosis, informatics and more.

With more than $3 billion in revenue and over 11,000 employees, Revvity serves customers across pharmaceutical and biotech, diagnostic labs, academia, and governments.

It is part of the S&P 500 index and has customer in more than 190 countries.

Revvity Omics, a division of Revvity, is a clinical molecular and biochemical laboratory offering a variety of different screening and diagnostic testing options.

From prenatal screening before birth to newborn screening shortly after birth and whole genome sequencing through one's lifetime.

Our goal is to provide valuable and insightful information about potential underlying genetic conditions, guiding patients and providers to improved health outcomes.

We are seeking a Customer Service Representative who will be responsible for effectively communicating and assisting in resolving client issues for our Newborn Screening and Genomics Programs including providing telephone and data entry support to external clients as required by Revvity Omics.

This opportunity can be remote, on-site, or hybrid. We offer competitive benefits and compensation

Duties and Responsibilities:

Provide Level 1 telephone support to external clients as required.
Provide highest levels of customer service to assure current client satisfaction; maintains sensitivity to all potential issues, communicates those issues to appropriate persons within the organization to effect rapid resolution.
Review laboratory reports.
Communicates noncritical findings to the submitters and/or designated health care professionals, adhering to specific contractual agreements including time sensitive requirements. Thoroughly documents communications and actions taken on these interactions.
Operates, maintains, and updates computer databases and statistical spreadsheets.
Other tasks as requested by the Supervisor of Client Services.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time._

Basic Qualifications:

High School Diploma or GED
A minimum of one year of customer service experience

Preferred Qualifications:

Bachelor's degree preferred
3+ years of previous customer service experience
Previous experience in a health care setting
Knowledge and use of Microsoft office products

Physical Requirements & Expectations:

Employee may be required to work shifts other than daylight depending on the needs of the laboratory. Weekend rotation may be required. Travel is not required.
While performing the duties of this job, the employee is regularly required to sit, use a keyboard, type, and occasionally stand.

What do we offer?
We provide competitive and comprehensive benefits to our employees.

Below are some highlights of our benefits:

Medical, Dental, and Vision Insurance Options
Life and Disability Insurance
Paid Time-Off
Parental Benefits
401k with Company Match
Employee Stock Purchase Plan

Learn more about Revvity's benefits by visiting our Why Revvity page.
- _For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information._