Client Service Representative - Philadelphia, United States - VCA Animal Hospitals

VCA Animal Hospitals

Verified Company

Philadelphia, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Seeking a Part Time Client Service Representative

VCA Cat Hospital of Philadelphia
is seeking an Experienced Client Service Representative
to join
our team **full time We are located in Philadelphia, PA and our team has a shared devotion to provide progressive medicine with compassion as a driving force. We are eager to welcome a like-minded individual

Among the reasons to consider joining VCA

We create and support an inclusive work environment where you can focus on your career, your happiness, and the patients you serve.

Below are some of the many benefits of joining the VCA team

Leadership opportunities
Access to the people and financial resources of a large veterinary community
WOOF University, offering abundant of training in a variety of topics
Generous employee pet care discounts
Opportunities to give back through strong Shelter partnerships and VCA Charities

VCA adds value to your compensation package with the following:

-
Competitive wage:

Medical, Dental & Vision insurance
Opportunity to teach and mentor
401(k)
Free wellness subscriptions (Head Space)
Life and Long Term Disability insurance
Paid Parental leave

Why We Need You

As the face of
VCA Cat Hospital of Philadelphia**, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.

The Client Service Representative is the pivot around which the hospital operates and is responsible for:

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for followups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and nonmedical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

The salary range for this position starts at $17 /hr based on experience.

Benefits:
We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more
**The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)