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    Strategic Account Specialist - Phoenix, United States - Covetrus

    Covetrus
    Covetrus Phoenix, United States

    1 week ago

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    Description

    Strategic Account Specialist-Inside Sales
    Covetrus

    This role is remote-candidates must be located within PST or MST.

    Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We're bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. Covetrus is headquartered in Portland, Maine, with more than 5,500 employees, serving over 100,000 customers around the globe.

    The Strategic Account Specialist is responsible for engaging customers in an Omni-channel approach, while ensuring the best customer experience possible. Works as a trusted partner to the Covetrus Customers, providing products and solutions, and advancing the practice of veterinary medicine. The successful candidate will be detail oriented and have a passion for optimizing the customer experience.

    Requirements:

    Education

    • High school diploma or equivalent; advanced degree or coursework in Marketing, Animal Science, Business, or Administration or similar field preferred.

    Work Experience

    • One to two years' in a sales environment utilizing suggestive selling techniques; one to two years' customer service experience required.. Call Center Environment experience is preferred.
    • Excellent collaboration skills and a proven ability to work in a fast pace environment

    Technical Skills

    • Proficiency in Microsoft Office suite products required.
    • Order entry experience with AS/400 (iSeries) preferred.
    • CRM experience desired; Experience with Sales Force a plus.
    • Excellent verbal and written communication skills.
    • Prior experience as a Veterinary Technician or work in the animal health care industry preferred, but not required.
    • Ability to influence the customer by identifying needs and providing solutions.
    • Ability to effectively communicate and work with multiple departments to ensure the success of the client relationship.
    • Capable of self-managing and spear-heading new initiatives; Ability to work independently

    Certification

    • No certifications required.

    Responsibilities:

    • Builds and fosters strong, productive customer partnerships focused on ensuring customer success and retention; develops a trusted advisor relationship with key stakeholders and executive sponsors.
    • Interacts regularly with all levels of client organizations to include Director level and above.
    • Meets or exceeds assigned quota by maintaining growth within the existing customer base as well as actively searching for new business opportunities within territory.
    • Analyzes customer data, to maximize penetration and compliance, and identify account growth opportunities.
    • Partners with customer to implement best practices and value add offerings.
    • Prepares and delivers effective presentations, focusing on concise, actionable information that is readily embraced by the customer and drives additional volume.
    • Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
    • Manages and oversees the customer onboarding of National Accounts.
    • Maintains knowledge of Covetrus products, technical solutions, value proposition initiatives and the veterinary industry to support customer needs and Covetrus initiatives.
    • Engages with customers via a combination of inbound, outbound, and multi-channel communications to manage order processing, resolve questions, and provide product and solution information.
    • Drives customer awareness and engagement of our products, solutions, and Technology Services including Global Prescription Management and Specialty Compounding via a consultative selling approach.
    • Preserves and drives customer engagement in Technology Solutions while understanding customer needs.
    • Communicates frequently with all levels within Covetrus and cross functional teams.
    • Utilizes internal sales and service tools to provide customer value including detailed programs and promotions geared to customers.
    • Manages critical order fulfillment protocols established by for National Strategic Accounts
    • Establishes proactive contact cadence with assigned accounts. Completes daily proactive engagement in order to support customer needs and promote the Covetrus relationship.
    • Documents customer interactions and outcomes in CRM.
    • Executes first level customer service requests and coordinates with appropriate departments and personnel to ensure customer satisfaction.
    • Collaborates with Strategic Account Management and Account Manager to ensure timely and proper servicing of accounts and foster a team effort on account management.
    • Maintains data and customer updates in CRM and ERP system. (i.e. phone numbers changes, delivery schedule, and special requests).
    • Performs other duties as assigned

    Salary may vary depending on factors such as confirmed job-related skills, experience, and location.

    However, the pay range for this position is as follows.

    $ $28.29

    We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program:

    * 401k savings & company match

    * Paid time off

    * Paid holidays

    * Maternity leave

    * Parental leave

    * Military leave

    * Other leaves of absence

    * Health, dental, and vision benefits

    * Health savings accounts

    * Flexible spending accounts

    * Life & disability benefits

    * Identity theft protection

    * Pet insurance

    * Sales Positions are eligible for a Variable Incentive

    * Certain positions may include eligibility for a short term incentive plan

    Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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