Account Specialist - Phoenix, United States - 4mativ Technologies, Inc

Description

4MATIV Account Specialist (Phoenix)

We believe that transportation should never be a barrier to quality education, and we are building the technology, services, and unique business model to close that gap.

School transportation is traditionally expensive, unreliable, low-tech, inflexible, burdensome to manage for schools on their own, and a pain point for families.

Vendors and schools don't take a holistic, multi-modal and sustainable approach - and are not able to strategically manage service for performance or to design, source and deploy service models that can fully meet their mobility needs.

Furthermore, schools and vendors don't look to collaborate across geographies to generate economies of scale that could help everyone.

At 4MATIV, we work with our K-12 customers to offer technology, customer service, and a diverse spectrum of more flexible, transparent, affordable and reliable transportation services - aggregating and centrally managing services across schools and with a multitude of supply/vendor options.

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We are growing our operations in Arizona, Nevada and California and are therefore looking for an Account Specialist to help us take on this critical new work in SY and to help us grow our impact_


RESPONSIBILITIES
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Partner with and assist the local Account Manager in the following areas:

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  Customer Relationship:Assist in the growth of the customer relationship and daily communications with schools as an additional point of contact. Help to maintain constant, clear, and responsive communications throughout the duration of the contract, marshalling resources and supports from across the organization to deliver on all our commitments and ensure success and contract renewal.

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Needs Assessment & Service Design:Uncover school's needs, wants, service parameters and goals and work with 4MATIV operations and account manager(s), safety, routing and product teams to ensure service at the beginning of the year is put into place to meet all service requirements and that solutions evolve as the year goes on. Maintain a deep and detailed understanding of various school's service details, highest needs students, and challenge areas. Ensure service change requests are resolved on schedule and all communications complete with all affected parties weekly.
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Service Assurance & Problem Solving:Assist in and monitor regular operational performance and services to multiple schools to ensure all needs are met and the school is receiving top quality support and results. Engage regularly to understand individual school's challenges, research issues, and work with 4MATIV operations and account managers, safety, the call center & ops team, routing team, data ops and product teams to ensure timely solutions are put into place.
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Contract Retention:Support account management to ensure contract renewal and look for opportunities to grow 4MATIV's offering and services with client schools.
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Technical Product Configuration and Support:Ensure 4MATIV's TOMS system is properly configured for assigned schools, including users and permission, hotlines, text groups, checks of student data, accommodations, calendars, early releases, special routes and notes, and other unique considerations. Support TOMS training and ensure all school users are trained in and exhibit proper system use.


WHAT YOU'LL NEED
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Commitment to Results:A relentless desire to exceed goals and provide a high standard of work. Self-motivation and an action-orientation. A willingness to get whatever support is necessary from across the organization and pursue issues through to resolution and results without a need to take credit. A capacity to prioritize work based on the most pressing client needs.
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Care & Service Orientation:A demonstrable and intense care for the highest quality of service, unflappable respect and goodwill towards our customers - even in challenging interactions, and a humble and non-defensive disposition when accepting criticism on behalf of an operation and owning failures.
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Strong Interpersonal Skills:Sense of humor and ability to work in a dynamic environment with different types of customers - from school operations staff, to vehicle drivers, and students & families experiencing homelessness.
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Strategic Vision and Agility:Ability to think strategically, anticipate future consequences and trends and incorporate them into service delivery.
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A Collaborative, Partnership Mindset: A desire and ability to collaborate across 4MATIV teams and to deepen our partnership with schools. Ability to receive and give constructive feedback in order to improve service and get results for customers.


ABOUT 4MATIV Technologies, Inc
4MATIV provides comprehensive and integrated transportation management and technology solutions for schools, districts, and others in the education ecosystem. We aim to save schools money, to enhance compliance and safety, and to r