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Sofia Versoza

Sofia Versoza

Front-End Web Developer

Technology / Internet

Phoenix, Maricopa

Social

About Sofia Versoza:

Hello! I'm Sofia.

I'm a Full-Stack Web Developer with a focus on Front-End Web Development and Web Design.

I have experience of 10+ years in customer-facing positions, both as an associate and in management roles.

Experience

Endurance International Group

Web & Product Designer (WordPress)

  • Conceptualized and curated client’s brand identity through research, consultations, and collaboration with marketing specialists, producing comprehensive web solutions for a wide range of various industries.
  • Designed custom WordPress themes/templates to extend functionalities and modify core features using HTML/CSS to meet specific requirements, aligning the client’s brand identity and business objectives.
  • Implemented modern UI/UX principles to create intuitive and visually appealing interfaces; resulting in enhanced user engagement, better conversion rates, and a much higher ranking in search engines.

Web Advisor (BlueHost)

  • Assisted clients through a wide range of technical inquiries regarding their hosting account in a customer-centric approach; contributed to maintaining the company’s customer retention rate of 92%.
  • Researched knowledge base articles and tutorials routinely to provide clients with relevant resources in addition to providing live assistance and troubleshooting; maintained a 0.9% customer escalation rate.
  • Surpassed the company’s new-hire expectations and metrics within 3 months; resulting in a promotion to the design department as a Web/Product Designer without any relative work experience.

Education

Flatiron School 

Software Engineering (JavaScript, React, Ruby, Ruby on Rails)

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