Account Administration Specialist - Phoenix, United States - Greenberg Traurig

Greenberg Traurig

Verified Company

Phoenix, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Greenberg Traurig (GT), a global law firm, has an exciting full-time employment opportunity for an Account Administration Specialist in the technology department of our Phoenix or Doral office.

We offer competitive compensation and an excellent benefits package.

Position Overview:

The Account Administration Specialist, under the general supervision of the Account Administration Supervisor, provides support for all access management functions for the firm.

The Account Administration Team maintains all network and ADERANT user accounts for attorneys, business staff, and contractors.

Duties and Responsibilities:

Creates and maintains Active Directory and ADERANT accounts for GT employees, including account changes, deactivations and deletions
Creates and maintains firm wide distribution lists
Logs, tracks and updates all requests via ticketing system (Ivanti)
Identifies issues that require approval of Office of Firm Counsel and works closely to obtain approvals
Updates and maintains assigned service requests; follows up with clients and others in IT as needed
Provides Tier I support when required and On-Call support to Account Administration Team
May assist in training of new Helpdesk representatives and Account Administration personnel
Provides advanced support for HR, Office of Firm Counsel
Participates in identifying and implementing improvements for the Account Administration function
Serves as Account Administration SME on firmwide technology projects and may manage small projects as assigned
Maintains Account Administration documentation and procedures
Reviews communications regarding new policies, procedures, and system changes/outages
Acquires and maintains advanced knowledge of Active Directory and GT Policies and Procedures related to account access rights and AD processes

Skills & Competencies:

Detailoriented with exceptional client service attitude; able to ask probing questions to quickly identify and resolve escalations
Effective team player, highly professional, able to maintain confidentiality of information
Excellent organizational, verbal and written communications skills; able to convey highly technical information in easy to understand nontechnical terms and ability to interact with all levels of organization
Proven analytical, evaluative and problem solving abilities
Ability to work independently, complete assignments within time limits and produce highest quality results

Qualifications & Prior Experience:

35 years of account administration or related experience
BA/BS Degree preferred
Knowledge of Helpdesk and call center tools and operations
Proficient in documenting technical processes and procedures
MCSA: Microsoft Certified Solutions Associate A+, Security+, and Network+ certifications are highly desirable

Greenberg Traurig is an Equal Opportunity Employer and committed to diversity and inclusion in the workplace.

Individuals seeking employment at Greenberg Traurig are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, disability, veteran status, or genetic information, among other protected bases.