Account Specialist 1 - Phoenix, United States - Matson Navigation Company, Inc

Matson Navigation Company, Inc

Verified Company

Phoenix, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About Us
Matson has been the leading ocean shipping and logistics provider throughout the Pacific since 1882. We are the supply chain lifeline for Hawaii, Alaska, Guam, and islands of the South Pacific.

We also offer the top two ocean shipping services in the world's largest trade lane - Asia to the U.S.

West Coast.

With our subsidiaries Matson Terminals and Matson Logistics, our business focus is exceeding customer expectations with quality, reliability, and integrity.

We strive to operate in an environmentally sustainable manner and promote land-based environmental programs in Hawaii, Guam, and Alaska.

We help improve the communities in which we work and live through our community giving program that annually supports hundreds of local organizations.

And we work to improve diversity, equity and inclusion in our company, communities and industry through an active social equity program.

Matson is a great place to work, and everyone who works with us becomes part of the Matson ohana or family.

Join our team and help us move freight better than anyone.

About the Role

The
Account Specialist is responsible for customer communications in all Matson's Trades and Services, providing the customer with one point of contact while acting as the customer's advocate and liaison to the rest of the company.

What you'll do:

Deliver quality service with proper communication and followthrough that consistently reflects accuracy skills.
Maintain an average speed that is within 25% of the midrange of the assigned team.
Demonstrate a working proficiency of all Matson tariffs as they pertain to the customer base for which they are responsible.
Provide rate quotations.
Book and schedule customer's freight as requested.
Monitor, track and manage customer's freight.
Provide timely and accurate invoicing.
Ensure timely and accurate payments for services provided on behalf of customer's freight.
Facilitate communications and resolution of claims.
Be knowledgeable and responsive to all customer needs.

You have these skills:

Strong interpersonal skills.
Proven record of dependability. Punctual and reliable attendance of the Account Specialist is critical to the success of a fast moving service center.
Proven selfmotivation skills.
Active listening skills.
Able to manage multiple tasks.
Organization and prioritization skills.

And these qualifications:

High School Diploma or equivalent required.
One to two years of workrelated experience in a customer service/care role in an office environment, preferably in a call center.

You're also great at:

Excellent oral and written communication skills.
Ability to think like the customer with a passion to deliver top quality service.
Ability to excel in a team environment, as well as working independently.
Ability to learn and retain a large amount of technical information in a relatively short period.

Extra credit if you have: