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    Program Coordinator - Chicago, IL, United States - MTM, Inc.

    MTM, Inc.
    MTM, Inc. Chicago, IL, United States

    Found in: Jooble US O C2 - 4 days ago

    Default job background
    Part time
    Description
    This is a hybrid role of work from home and attending regular client meetings in the Chicago metro area.

    The Program Director works in collaboration with operations, MTM support departments, and Transportation Providers to ensure the most appropriate and cost-effective delivery of transportation services.

    The Program Director also acts as the internal liaison between MTM departments and the Client to ensure MTM is fully compliant with contract requirements.

    Provide leadership and management of direct and non-direct reports
    Ensure business outcomes and contract goals are defined and met
    Gain knowledge of and understand all aspects of the Client and the contract
    Track and maintain department budget in order to meet established financial goal
    Conduct quarterly Town Hall meetings with all levels of staff
    Monitor Client Satisfaction beyond statistical data
    Work with the Client to follow through on service issues, troubleshooting problems and concerns, complaints and education
    Regularly hold and document satisfaction meetings with the Client
    Identify and manage stakeholders' expectations during all phases of the contract
    Keep abreast of changes to NET program rules, regulations, and policies
    Ensure regular interaction with transportation providers, facilities, and internal departments to ensure safe and quality transportation services are being delivered
    Provide development and career guidance to local staff
    At least 8 years of experience managing large, profitable operations teams in a multimillion contract ($60 million plus) environment, 10 years preferred
    Experience with contract implementation
    Experience establishing and managing all aspects of performance management
    Experience managing complex contracts with SLA's and government compliance
    Experience managing a large team of both direct and indirect reports
    Experience managing employees at all levels of the organization
    Bachelor's Degree, preferred
    Certified Project Management Professional or Associate Certification desired (PMI) preferred
    Experience with Lean processes; Six Sigma Certification preferred
    Strong conflict management skills
    Strong decision making skills involving complex data
    Strong business and financial acumen
    Strong analytical and strategic planning skills
    Ability to build and manage a strong team
    Ability to establish and maintain operational structure
    Ability to build and maintain good relationships with community agencies and other critical stakeholders involved in healthcare access issues
    Excellent organizational skills with the ability to manage multiple concurrent projects
    Knowledge of managed care, quality improvement, contracting
    Proficient in Microsoft Office Suite

    Health, Life Insurance, Dental and Vision Plans


    • Flexible Scheduling
    • Paid Time Off, Holiday Pay and Birthday Holiday
    • Casual Dress Environment
    • Tuition Reimbursement
    • This information reflects the base salary pay range for this job based on current national market data. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.
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