Erica Avery

Performance driven and knowledgeable senior investigator with more than 10 years of data analysis, process development, community organizing, and customer advocacy experience. Demonstrates a high level of critical thinking and technical problem-solving skills and the ability to work with accuracy and a high level of attention to detail.

PayPal Inc. - Data Driven Investigations,  Senior Investigator

APR- 2021 - OCT 2022

• Responsible for DDI Queue Management via Smartsheet (monitoring programs, customer outlier research, High Risk Country Reporting,  sensitive internal data).
• Created and implemented Cryptocurrency Typology and weekly Program Monitoring. 
• Executed Ongoing Due Diligence Investigations (Crypto, PayPal Giving Fund and  reviews and new launches), and data anomalies involving customer behavior and new product launches.
• Identified Key Performance Indicators (Total Payment Volume, Expense, Revenue, Profit, Loss) necessary for High Risk Country Monitoring Program (Brazil, Mexico, Philippines, Nigeria) in order to report  to regional department heads and high visibility stakeholders on a monthly basis.
• Provided feedback and user experience to the Product and Engineering team during creation and testing of high volume data monitoring tools, ODIN (On Demand Insights Navigator).

Uber Technologies - Senior Investigator

jUN 2016 - NOV 2020

• Accountable for the management of 2300 high volume cases of all critical urgent issues. 
• Delivered thorough and detailed investigations utilizing several tools and management information systems. 
• Effectively collaborated with internal and external stakeholders, managing and completing case resolutions. 
• Proactively facilitated shadowing opportunities for learning needs and educational briefings with peers and leadership team.
• Demonstrable expertise in data analysis for quality development of processes in cross functional environments. 
• Utilized critical thinking and problem-solving skills while delivering excellent customer service. 
  Oversight of a variety of internal projects within the LOB.
  
   

Kartemquin Films - Distribution Intern

JUN 2015 - JAN 2016

• Provided office support (mailings, answering and directing calls, running errands).
• Provided research for projects in pre-production and post-production.
• Transcribed proxy files for films in post-production using InqScribe. 
• Quality Controlled films that were being sent to festivals, funders, and educators.
•  Assisted creative director with grant application to ITVS.
• Recorded and transcribed meetings between KTQ staff and partnering filmmakers.
• Co-produced a short documentary. 
• Made “screener” DVD’s for festivals and project funders.

Action Now - Data Manager / Quality Control Specialist 

JAN 2012 - JAN 2014

• Created a data management system for quantifications of all campaign data.
• Responsible for day-to-day supervision of people teams.
• Assisted Lead Organizer in campaign strategy and personnel recruitment.
• Implemented high quality control data management systems, resulting in the recognition and emulation of its model by national sister organizations.

Safe Families for Children - South Side Hub Manager 

JAN 2010 - JAN 2011

• Responsible for implementing the Southside Pilot Hub for Safe Families for Children in Chicago, Illinois.
• Successfully built a ground-up hub network of local churches, social service organizations, and schools in the South Side of Chicago. 
•  Facilitated the system of pairing volunteer host families with Southside families in crisis, providing temporary residences for children as an alternative to foster care, while parents recovered from crisis situations. 
• Conducted various social impact research projects including the correlation between abortion rate and the incarceration rate of African Americans in Chicago. Efforts resulted in becoming the number one performing Hub manager in the Chicagoland area.

Chicago Peace Campaign - Southside Program Coordinator

JAN 2009 - JAN 2010

•  Helped coordinate the Chicago PEACE Campaign in response to increased gun violence on the Southside of Chicago.
• Fostered community relations between organizations and churches in the Englewood and Woodlawn neighborhoods to help form a peace network. 
• Supervised community beautification projects through the management and coordination of youth workers and volunteers.
• Assisted the Chicago PEACE Campaign Director in the implementation of the Chicago PEACE Camp for children ages 5yrs-16yrs. 
• Helped facilitate the weekly “Friday Night Lights” peace initiatives, resulting in the statistical drop of violent crime in high-risk areas on the South and West sides of Chicago, gaining the notice of CPD leadership and the Mayor’s office.

EDUCATION

Tribeca Flashpoint College - Associate of Applied Sciences Degree Film & Broadcast

2015