Erica Crouch

My background is interesting.  I have worked with children and in the DME field.  I excel at organization and both written and verbal communication.  I pick up on new technology and processes quickly.

Experience:

Patient Sales Specialist, Inogen, Telecommuter, June ’22 – Present

*Sell appropriate portable oxygen concentrator to patients through in-depth conversations.

• Work within HIPAA guidelines
• Mastered: SalesForce, SalesLoft, Chargent and WayStar
• Assisted manager in technical and practical SalesLoft and SalesForce training.
• Created team documents such as closed lost list, cheat sheets, insurance training.
• Taught team best practices for insurance, sales practices, and daily structure.

e-Commerce Coordinator, Apria Healthcare, Telecommuter, Aug ’21 – June ‘22

*Ran point on the implementation of over 500 new items to ApriaDirect.com.  And was the key point of contact for vendors.

• Copywriter
• Account Manager for Key accounts – dealt with vendor issues, updates, changes, and upsold advertising.
• Analyzed data by reviewing documentation relevant to vendor activities.
• Maintained quarterly touch base with vendors.
• Helped to implement Co-Op program for 2022 (B2B)
• Developed account management processes.

ReSupply Specialist, Apria Healthcare, Telecommuter, Sept ’20 – Aug ‘21

*Customer Service role handling over 80 calls per day placing orders using insurance and cash for CPAP and BiPAP supplies

• Ensured patient care was in the forefront of my work. 
• Update patient insurance, doctor information, addresses or anything else that was not up to date with the patient account. 
• Met or exceeded quarterly goals including the sale of patient comfort items sold on ApriaDirect.com.
• Provided excellent customer service.
• Processed: Returns, mask refits, and RT visits 
• Worked seamlessly with other departments. 
• De-escalated patient calls when necessary to remedy any situation. 
• Assisted Manager when they were unavailable.
• Assisted team members with questions.
• Created “cheat sheet” for easy accessibility to information.

Team Lead/Specialist, DIY Divorce, Telecommuter Oct ’19 – July ‘20

*This start-up specialized in uncontested amicable divorces in the greater Kansas City area.  Company went under due to COVID.

• I was the sole employee.
• Created and implemented all DIY Divorce processes. 
• Oversaw billing, sales, all social media accounts (both posting and creating content) and processing all divorces.
• Regularly worked with clients and Judges discussing sensitive information.
• Educated clients on legal rights and responsibilities for both parties.

Breeze Real Estate & Berkshire Hathaway, Realtor, Telecommuter, Aug ’17 – Oct ‘19

*I was a Real Estate professional serving the greater Kansas City area in buying and selling homes.

• Negotiated, reviewed, and executed confidential documents, contracts, and disclosures.
• Frequently educated clients on current real estate market activities/conditions.
• Skillful at working under stringent time restraints while consistently meeting or exceeding deadlines and goals.
• Analyzed current market to strategically price homes and make offers.
• I conducted a multitude of open houses and property tours.
• Competent at working with various partners to achieve client goals.

Long Term and Short-Term Substitute Teacher, Kelley Services, Telecommuter, Aug ’17 – Oct ’19.

*Sought after substitute teacher for the Shawnee Mission School District Grades K-12.

• Performed short-term and long-term instructional and classroom management processes.
• Duties include taking attendance, explaining homework, new lesson instruction, maintaining classroom cleanliness.
• Strategically dealing with student behavior and parents.
• During long-term placement, I created and executed lesson plans to align with current requirements and curriculum.

Owner Operator, Erica’s Just Like Home Daycare, Overland Park, KS, March ’10 – Aug ‘17

*Oversaw the care and basic education of 12 children ranging in age from newborn to 12 years old.

• Cooked 3 meals a day for all children.
• Curated learning activities and fun activities.
• Budgeted, scheduled, provided transportation.
• I was state licensed and attended continuing education classes.

Emporia State University - BFA