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Erica Crouch

Erica Crouch

Organized Professional Seeking Full Time Position
Olathe, City of Olathe, Johnson

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About Erica Crouch:

My background is interesting.  I have worked with children and in the DME field.  I excel at organization and both written and verbal communication.  I pick up on new technology and processes quickly.

Experience

Experience:

Patient Sales Specialist, Inogen, Telecommuter, June ’22 – Present

*Sell appropriate portable oxygen concentrator to patients through in-depth conversations.

  • Work within HIPAA guidelines
  • Mastered: SalesForce, SalesLoft, Chargent and WayStar
  • Assisted manager in technical and practical SalesLoft and SalesForce training.
  • Created team documents such as closed lost list, cheat sheets, insurance training.
  • Taught team best practices for insurance, sales practices, and daily structure.

 

e-Commerce Coordinator, Apria Healthcare, Telecommuter, Aug ’21 – June ‘22

*Ran point on the implementation of over 500 new items to ApriaDirect.com.  And was the key point of contact for vendors.

  • Copywriter
  • Account Manager for Key accounts – dealt with vendor issues, updates, changes, and upsold advertising.
  • Analyzed data by reviewing documentation relevant to vendor activities.
  • Maintained quarterly touch base with vendors.
  • Helped to implement Co-Op program for 2022 (B2B)
  • Developed account management processes.

 

ReSupply Specialist, Apria Healthcare, Telecommuter, Sept ’20 – Aug ‘21

*Customer Service role handling over 80 calls per day placing orders using insurance and cash for CPAP and BiPAP supplies

  • Ensured patient care was in the forefront of my work. 
  • Update patient insurance, doctor information, addresses or anything else that was not up to date with the patient account. 
  • Met or exceeded quarterly goals including the sale of patient comfort items sold on ApriaDirect.com.
  • Provided excellent customer service.
  • Processed: Returns, mask refits, and RT visits 
  • Worked seamlessly with other departments. 
  • De-escalated patient calls when necessary to remedy any situation. 
  • Assisted Manager when they were unavailable.
  • Assisted team members with questions.
  • Created “cheat sheet” for easy accessibility to information.

 

Team Lead/Specialist, DIY Divorce, Telecommuter Oct ’19 – July ‘20

*This start-up specialized in uncontested amicable divorces in the greater Kansas City area.  Company went under due to COVID.

  • I was the sole employee.
  • Created and implemented all DIY Divorce processes. 
  • Oversaw billing, sales, all social media accounts (both posting and creating content) and processing all divorces.
  • Regularly worked with clients and Judges discussing sensitive information.
  • Educated clients on legal rights and responsibilities for both parties.

 

Breeze Real Estate & Berkshire Hathaway, Realtor, Telecommuter, Aug ’17 – Oct ‘19

*I was a Real Estate professional serving the greater Kansas City area in buying and selling homes.

  • Negotiated, reviewed, and executed confidential documents, contracts, and disclosures.
  • Frequently educated clients on current real estate market activities/conditions.
  • Skillful at working under stringent time restraints while consistently meeting or exceeding deadlines and goals.
  • Analyzed current market to strategically price homes and make offers.
  • I conducted a multitude of open houses and property tours.
  • Competent at working with various partners to achieve client goals.

 

Long Term and Short-Term Substitute Teacher, Kelley Services, Telecommuter, Aug ’17 – Oct ’19.

*Sought after substitute teacher for the Shawnee Mission School District Grades K-12.

  • Performed short-term and long-term instructional and classroom management processes.
  • Duties include taking attendance, explaining homework, new lesson instruction, maintaining classroom cleanliness.
  • Strategically dealing with student behavior and parents.
  • During long-term placement, I created and executed lesson plans to align with current requirements and curriculum.

 

Owner Operator, Erica’s Just Like Home Daycare, Overland Park, KS, March ’10 – Aug ‘17

*Oversaw the care and basic education of 12 children ranging in age from newborn to 12 years old.

  • Cooked 3 meals a day for all children.
  • Curated learning activities and fun activities.
  • Budgeted, scheduled, provided transportation.
  • I was state licensed and attended continuing education classes.

Education

Emporia State University - BFA

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