Program Coordinator - Chicago, United States - Landmark Incentive Marketing

Description

Are you looking for a new and exciting opportunity with a company that knows the incentive travel industry like no other.

Where hard work and professionalism bring you to the highest level of industry education available and employees are considered our greatest asset?
Landmark Incentive Marketing, Inc. has been a leader and pioneer in the incentive travel and marketing industry for nearly 45 years. Simply put, Landmark is the foremost company for unique incentive marketing concepts with customers from all over North America. With our innovative marketing strategies and unforgettable, exclusive trips, we are considered the best. It's that simple
We strive towards a professional and service-oriented culture, where a "can do" attitude prevails.

While maintaining our position of leadership within the industry, we also focus on sharing strategies and knowledge to raise the standards for all of our colleagues.

Above all, we promote teamwork and commitment to one another and to our valuable clients. We believe our clients have opportunities, and we have solutions.

Department:
Operations Department

Reports To:
Program Manager and Operations Manager

Responsibilities Include:
Registration of travel participants to include: daily data entry of all registration forms and activity sign-up's including downloading from online web portal; organization and filing of registration and activity forms, reconciliation of trip related documents prior to sending trip packets; and communicating updates on room block usage, reports, rooming list, air manifest, ground manifest, deviations, attendee special requests and VIPs to the Program Manager (PM)
Process all traveler deviation requests and respond in a timely manner to phone calls and emails

Prepare travel information packets, including:
creating participant letters for each itinerary; reconciliation of travel activities; copying flyers and assembly of all contents; mailing of packets in a timely and cost efficient manner; tracking delivery of all packets
Complete follow-up calls to travel participants
Prepare Travel Director trip books, assemble all on-site program materials including participant name badges prior to trip operation
Provide support and assume other duties for other departments not specifically outlined, as needed and directed by Operations Manager


Job Skills Required:
This is an entry-level position with strong potential for growth.
College Degree
Must be able to come to work promptly and regularly
Must be able to take direction and work well with others
Must be able to work under the stress of and meet deadlines
Must be able to concentrate and perform accurately while meeting applicable productivity measures
Must be able to handle multiple tasks as assigned on a timely basis
Minimum 1-2 years' experience in the hospitality/events or customer service related industry

This position is responsible for working directly with our participants for the registration and preparation of domestic and international incentive travel programs.

Proficient computer skills including Microsoft Office
Highly organized and detail oriented
Possesses strong communication, people and customer service skills
Ability to multi-task and prioritize

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