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Account Manager - San Diego, United States - RSI Security
Description
THIS IS A REMOTE POSITION
The starting salary range is based on your experience, education, and skills.
RSI Security is a small organization where collaboration is not only encouraged, but expected.
We value relationships within our team and are intentional to build and maintain a strong team camaraderie through virtual happy hours, daily morning meetings to help us start off on the right foot, and meetings dedicated solely to professional development topics to help us develop and grow together.
Our employees receive a competitive compensation package and enjoy various benefits such as:Unlimited flex vacation
10 paid holidays
Paid parental leave
401k 100% match
Medical, Dental, and Vision plans
FSA
Short term disability
and more
For more information on RSI Security, please visit our website -
or our social media
RSI Security LinkedIn
Job Position:
Account Manager
Employment Category:
Full Time, Exempt Employee
Employee works 40 hours per week at minimum:
Monday through Friday 8 am-5 pm;
Employee's schedules may be changed by Employer from time to time.
Reports to:
Solutions Manager
Purpose of this Position:
The Account Manager is responsible for connecting with RSI Security clients and managing the contract through the renewal period. The ideal candidate will have proven experience in identifying cross sell and upsell opportunities.
Qualifications:
5+ years of experience in sales and account management, preferably in a service-oriented environment and the cybersecurity or managed services
5+ years of experience in Customer Relationship Management (CRM) tools and sales enablement tools, preferably with Salesforce and Outreach
Bachelor's degree in Business Administration, Communications, or Computer Science preferred, or equivalent experience
Strong knowledge of Google Suite (Drive, Docs, Sheets, Forms) and Microsoft Office Suite (Word, Excel, PowerPoint)
Ability to identify, target, and nurture prospects through adept communication
Ability to have technical conversations with C-level executives
High degree of flexibility with the ability to work in a small, fast-paced environment
Thorough and detail-oriented, organized, with excellent time management skills
Ability to quickly learn, understand, and evaluate current and new tools
Self-starter who can work independently with a proactive attitude
Excellent communication skills - Must be comfortable calling and speaking to clients and prospects
Good organization and time management skills (Project Management experience a plus)
Good understanding of Technology(security knowledge is a plus)
High level of enthusiasm and self-motivated
Physical Requirements:
Ability to sit at a desk for long periods of time.
Ability to clearly communicate with staff and customers through verbal and written communications.
Ability to type, hand write, use computers and answer phones daily.
Primary Duties & Responsibilities of the position:
Effectively manage client relationships and accounts
Respond to RFPs and follow up with prospects
Build and strengthen the business relationship with current accounts and new prospects
Develop an account plan to sell to existing customers based on their business needs
Ensure customers achieve their security goals with our services and provide guidance on improving security program for the long term
Discern customer's level of security needs and assess how RSI Security can meet their needs
Develop and execute key strategies that contribute to key metrics - retention, upsell, increased service utilization/adoption, and contractual compliance
Develop qualified client references
Ensure maximum customer satisfaction and retention metrics
Showcase technical knowledge in regular conversations with clients
Act as liaison between clients and internal delivery teams
Facilitate meetings with clients to ensure service delivery milestones are met
Ensure quality standards are being met consistently applied in the implementation of services
Create and maintain project plans, track customer requirements, and translate customer requests into deliverables
Travel may be required
Send emails to customers or prospective Customers
Respond to inbound Leads from customers
Prepare and submit Quotes/Proposals for Renewals and Upsell
Review ZoomInfo for company info and research
Schedule meetings with existing customers/prospects
Read industry papers or articles
Maintain and Update Salesforce
Manage and Build a Sales Pipeline
Negotiate and close Renewals, Upsell, and New Business
Fulfillment of upsell and renewal, and change order opportunities
SOW & Contracts
Relationship nurturing
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