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    Account Manager - San Diego, United States - RSI Security

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    Description

    THIS IS A REMOTE POSITION
    The starting salary range is based on your experience, education, and skills.
    RSI Security is a small organization where collaboration is not only encouraged, but expected.

    We value relationships within our team and are intentional to build and maintain a strong team camaraderie through virtual happy hours, daily morning meetings to help us start off on the right foot, and meetings dedicated solely to professional development topics to help us develop and grow together.

    Our employees receive a competitive compensation package and enjoy various benefits such as:
    Unlimited flex vacation
    10 paid holidays
    Paid parental leave
    401k 100% match
    Medical, Dental, and Vision plans

    FSA
    Short term disability
    and more
    For more information on RSI Security, please visit our website -

    or our social media

    RSI Security LinkedIn

    Job Position:
    Account Manager

    Employment Category:
    Full Time, Exempt Employee
    Employee works 40 hours per week at minimum:

    Monday through Friday 8 am-5 pm;
    Employee's schedules may be changed by Employer from time to time.

    Reports to:
    Solutions Manager

    Purpose of this Position:
    The Account Manager is responsible for connecting with RSI Security clients and managing the contract through the renewal period. The ideal candidate will have proven experience in identifying cross sell and upsell opportunities.

    Qualifications:
    5+ years of experience in sales and account management, preferably in a service-oriented environment and the cybersecurity or managed services
    5+ years of experience in Customer Relationship Management (CRM) tools and sales enablement tools, preferably with Salesforce and Outreach
    Bachelor's degree in Business Administration, Communications, or Computer Science preferred, or equivalent experience
    Strong knowledge of Google Suite (Drive, Docs, Sheets, Forms) and Microsoft Office Suite (Word, Excel, PowerPoint)
    Ability to identify, target, and nurture prospects through adept communication
    Ability to have technical conversations with C-level executives
    High degree of flexibility with the ability to work in a small, fast-paced environment
    Thorough and detail-oriented, organized, with excellent time management skills
    Ability to quickly learn, understand, and evaluate current and new tools
    Self-starter who can work independently with a proactive attitude
    Excellent communication skills - Must be comfortable calling and speaking to clients and prospects
    Good organization and time management skills (Project Management experience a plus)
    Good understanding of Technology(security knowledge is a plus)
    High level of enthusiasm and self-motivated

    Physical Requirements:
    Ability to sit at a desk for long periods of time.
    Ability to clearly communicate with staff and customers through verbal and written communications.
    Ability to type, hand write, use computers and answer phones daily.

    Primary Duties & Responsibilities of the position:
    Effectively manage client relationships and accounts
    Respond to RFPs and follow up with prospects
    Build and strengthen the business relationship with current accounts and new prospects
    Develop an account plan to sell to existing customers based on their business needs
    Ensure customers achieve their security goals with our services and provide guidance on improving security program for the long term
    Discern customer's level of security needs and assess how RSI Security can meet their needs
    Develop and execute key strategies that contribute to key metrics - retention, upsell, increased service utilization/adoption, and contractual compliance
    Develop qualified client references
    Ensure maximum customer satisfaction and retention metrics
    Showcase technical knowledge in regular conversations with clients
    Act as liaison between clients and internal delivery teams
    Facilitate meetings with clients to ensure service delivery milestones are met
    Ensure quality standards are being met consistently applied in the implementation of services
    Create and maintain project plans, track customer requirements, and translate customer requests into deliverables
    Travel may be required
    Send emails to customers or prospective Customers
    Respond to inbound Leads from customers
    Prepare and submit Quotes/Proposals for Renewals and Upsell
    Review ZoomInfo for company info and research
    Schedule meetings with existing customers/prospects
    Read industry papers or articles
    Maintain and Update Salesforce
    Manage and Build a Sales Pipeline
    Negotiate and close Renewals, Upsell, and New Business
    Fulfillment of upsell and renewal, and change order opportunities
    SOW & Contracts
    Relationship nurturing

    #J-18808-Ljbffr

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