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    HVAC Service Manager - Phoenix, United States - Pop-Up Talent

    Pop-Up Talent
    Pop-Up Talent Phoenix, United States

    2 days ago

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    Description

    Service Manager, HVAC Service Manager

    Phoenix, AZ 85085

    SUMMARY:

    • We are currently seeking a dynamic and experienced Service Manager to join our team and oversee the day-to-day operations of our service department

    RESPONSIBILITIES:

    • Manage the day-to-day operations of the service department, ensuring efficient and effective service delivery
    • Supervise and support technicians in the field, providing assistance with troubleshooting and resolving complex issues
    • Handle dispatching of service calls, ensuring timely response to customer inquiries and requests
    • Manage inventory and supplies, ensuring adequate stock levels for service operations
    • Interact with customers to address inquiries, provide quotes, and ensure high levels of satisfaction
    • Prepare and process proposals, purchase orders, and billing documentation accurately and in a timely manner
    • Oversee maintenance and repair of company vehicles, addressing any issues promptly
    • Lead a team of 5-8 technicians, providing guidance, training, and mentorship as needed

    REQUIREMENTS:

    • Minimum of 10 years of field experience in HVAC, with a strong understanding of commercial systems
    • Proficiency in communication and phone skills, with the ability to effectively interact with customers and team members
    • Experience using Microsoft Excel and Outlook for documentation and communication purposes
    • Familiarity with service management software, preferably Service Fusion or similar platforms
    • Strong technical knowledge of HVAC systems ranging from 1 ton to 200 tons
    • Leadership skills to motivate and manage a team of technicians effectively
    • Ability to multitask, prioritize tasks, and adapt to changing priorities in a fast-paced environment

    **Preferred Qualifications:**

    • Previous experience in a supervisory or managerial role within the HVAC industry
    • Certification or licensure in HVAC-related fields

    We value individuals who are passionate about providing exceptional service and are committed to continuous improvement. If you meet the qualifications and are ready to take on a challenging and rewarding role as a Service Manager, we encourage you to apply. Join our team and be part of a company dedicated to excellence in HVAC service delivery.

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