Service Manager - Phoenix, United States - Naumann Hobbs Material Handling Corp II.
2 weeks ago
Description
The Service Manger **will be required to perform these tasks as the core of their job responsibilities along with other associated support tasks to the operational functions of the business. This manager will be accountable for their team's revenue and performance and report the status of this on a regular basis.
_ What will you do:
_
- Management of Technician.
- Technician Training & Development.
- Provide onboarding / training for new technicians & be first line of support.
- Adhere to company policies & procedures.
- How to use technology (tablets, phones/video conference, etc.)
- Ensure each technician attends mandatory training classes, including any online prep work.
- Meet with each technician in person weekly.
- Review technician scorecard performance.
- Review status open work orders.
- Compliance with Company policies & procedures.
- Perform as primary contact for all technician related inquiries.
- Coach technicians on communication with customers.
- Service work required to maintain a safe and productive piece of equipment.
- How to identify customer needs that result in new revenue opportunities.
- Daily oversite of technician productivity.
- Service Calls are completed on schedule and within allowed time limits.
- Quality review.
- Customer Relations
_ Competencies Skills and Abilities:
_
- Good communication skills.
- Time management.
- Understanding of the organizational plan and how their role and the role of their direct reports impacts the company.
- Teamoriented
- Selfaccountable
- Ability to selfmotivate and work without supervision to meet deadlines
- Computer/Microsoft Office Skills/ 50 WPM
- Clean driving record.
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