Student Services Manager - Phoenix, United States - Grand Canyon Education

Grand Canyon Education

Verified Company

Phoenix, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Come Grow With Us

Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational, and technological support services to the post-secondary education sector.

Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families, and the local inner-city community.

We put people first, drive innovation, and do good in the community that we live and work in.

New hire training will encompass three full weeks of training.

One week will be held in-person at our Phoenix, AZ campus and the following two weeks will be held virtually via Zoom.

Who you are:
You are a self-motivated person who is passionate about the power of education. Over the years, you've demonstrated success in customer service, consultative sales, or account management. You aren't afraid to hustle to make it happen for your students and team.

You know it's not all about achieving personal goals.

While that does get you excited, what you really thrive on is using your exceptional communication and conversational skills to help others achieve theirs.

You have no problem working autonomously or within a team and look forward to professionally developing and growing in a supportive, goal-oriented environment.

Now is the time to bring your talent to Grand Canyon Education, where you'll have the opportunity to play an integral role in providing college students the roadmap for success, from the moment they ask for information through their first day of class.

What you will do:

Manages, motivates, and ensures assigned staff meets goals through mentoring, advising, counseling, and communicating.
Maintains a positive and professional image of the University to the public and potential students.
Works with GCU's admissions team to enable seamless processes for contacts and prospects.
Contributes to new students' experience and positively impacts retention by acting as an advocate for GCU.
Remains current with GCU's programs and can inform SSCs about programs and requirements.
Devises strategies to assist SSCs in helping students get financially cleared to start a course
Follows up to ensure operational training content is being applied by team and coaches as needed individual team members who are struggling.
Ensures institutional and federal compliance by all team members.
Handles escalated student issues and problem solves with SSCs in handling student concerns.
Generates reports to review statuses for all new and continuing students through program completion to ensure SSCs are handling students as necessary.
Serves as a primary point of contact for all GCU staff who seek information about Student Services operations
Interacts and strategizes regularly with University Counseling Managers, OAR, and Financial Aid to eliminate obstacles in operational procedures.
Participates in regular recruiting and interviewing activities to keep team staffed.
Ensures all team members are incorporating all new processes and procedures into daily operational workflow.

This role might be right for you if you have:

Bachelor's degree required.
Minimum of one year's experience in counseling students either academically or financially within higher education preferred.
Prior experience managing and mentoring staff preferred.
Cannot be delinquent or in default on a federal student loan as verified in your credit report. If in a rehabilitation program, your credit report must reflect that you are current, not delinquent, on your payments.
Provide a positive example to students by supporting the University's Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.

Bonus points if you have: