jaime herring

Summary:

Motivated student working toward a B.A in Law. Possess experience in research and writing skills. Proven success working within fast-paced, collaborative settings.

Enthusiastic, reliable, and professional. I take pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Ihop— Graveyard Server.

2023-2023

✮Carried out complete opening, closing and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.

✮Answered customers' questions, recommended items, and recorded order information.

✮Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

✮Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawers.

✮Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Padre Murphy’s—- Hostess.

2020-2020

✮Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.

✮Supported servers, food runners, and bussers with keeping the dining area ready for every guest.

✮Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

✮Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

2019-2021

✮Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.

✮Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.

✮Answered customer questions about hours, seating and menu information.

✮Supported servers, food runners and bussers with keeping the dining area ready for every guest.

✮Served food and beverages promptly with focused attention to customer needs.

✮Worked with POS systems to place orders, manage bills, and handle complimentary items.

✮Set a positive tone for the entire dining experience as the first point of contact for incoming guests.

✮Bussed and reset tables to keep the dining room and work areas clean.

Currently taking classes at Rio Salado College.