Customer Service Representative - Tampa, United States - Spectrio

Spectrio Tampa, United States

1 week ago

Description

Customer Service Representative

Fully Remote Description

**Primary Objective:**

The Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they dont have enough information to resolve customer complaints.

**Responsibilities:**

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Help clients devise scripting strategy that meets marketing goals.

Research and copywriting

Communicate with voice talent on delivery style, pronunciations and pace.

Interact with studio and deployment teams to ensure accurate mixing and timely distribution of productions.

Perform various administrative duties related to account maintenance and management.

Manage workload through NetSuite and adheres to established project management processes

Collaborate with teammates across departments, implement customer feedback, innovate on strategies, and help develop best practices.

Confidently balance daily and weekly deadlines with department initiatives, utilizing multiple tools.

Perform all other duties as assigned.

Requirements

**Qualifications:**

Bachelors degree in English, advertising, marketing, communications preferred.

Excellent writing and communications skills (sentence structure, grammar, varied vocabulary, spelling, style, strong typing speed with high accuracy, and attention to detail).

Strong problem solving skills and thought leadership.

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multitask, prioritize, and manage time effectively

Ability to work in a rapidly changing environment.

Ability to manage multiple projects to completion and meet deadlines.

Proven ability to work effectively with customers, contractors and internal stakeholders.

Ability to effectively deal with customer requirements and demands.

Experience with robust CRM systems and solid PC skills including usage of the full G-Suite preferred.

**Physical Demands:**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to handle or feel; reach with hands and arms; talk or hear; and smell. The employee is required to sit the majority of the day. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

**Work Environment:**

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is performed in a typical office environment.

Customer Service Representative

5 days ago

TruckECM Tampa, United States

TruckECM Florida is actively searching for a Bilingual ( English - Spanish ) Customer Service Representative (CSR) to join our organization. Our mission is to help our truckers go back on the road by detecting what needs to be repair or replacing their computers on their trucks. ...
Financial Services Representative

1 week ago

David Snell - State Farm Agent Tampa, United States

Position Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Financial Services Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value ...
Customer Service Representative

1 week ago

GCS Holdings Tampa, United States

**Customer Service Representative** · The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/o ...
Customer Service Representative

1 week ago

Maschmeyer Concrete Tampa, United States

Maschmeyer Concrete Company of Florida is currently seeking an eager and dependable Customer Service Representative to join our team in **Tampa**, Florida**. · The Customer Service Representative will be responsible for answering incoming customers' calls, scheduling deliveries o ...
Customer Service Representative

1 day ago

Shore-Line Carpet Supplies-Gulf Coast Inc Tampa, United States

**Customer Service Representative** · The Customer Service Representative attracts potential customers by answering product and service questions, suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer inquiries to e ...
Service Sales Representative

21 hours ago

Tecta America Tampa, United States

**Description** · **Service Sales Representative**: · Position Identification · Exempt · Reports to: General Manager · Position Objective · The Service Sales Representative is responsible for business development of our Service Department Business including our preventive mainten ...
Customer Service Representative

1 week ago

Signode Tampa, United States

**About Signode**: · With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line pac ...
Customer Service Representative

1 week ago

Delta Millennium Inc Hillsborough, United States

_Customer Service Representative - Analog Film Photography_ · We're looking for a full-time Customer Service Representative for one of our Film Photography programs. The primary focus of the position will be processing incoming customer tickets through the Zendesk CRM platform. · ...
Customer Services Representative

1 week ago

Executive Health Coverage Tampa, United States

**About Us**: · Executive Health Coverage is a leading provider of tailored health insurance solutions, dedicated to enhancing the well-being of our clients. With a focus on exceptional service and innovative coverage options, we are committed to exceeding customer expectations. ...
Customer Service Representative

1 week ago

Clopay Corporation Tampa, United States

Clopay Corporation is North America's largest residential garage door manufacturer. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success and we are looking for dynami ...
Customer Service Representative

21 hours ago

Doug Johnson - State Farm Agent Tampa, United States

**Position Overview**: · I am a local State Farm Insurance Agent looking to hire an outgoing and customer-focused individual who enjoys working with the public. Do you aspire to some day run your own business, be an advisor looked to in your community, and lead a team? As part of ...
Customer Service Representative

1 week ago

Joseph Ledo - State Farm Agent Tampa, United States

**Position Overview**: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and fin ...
Client Service Representative

2 days ago

Kingdom Health Solutions Tampa, United States

Job Summary: · **Duties**: · - Build and maintain strong customer relationships · - Analyze customer needs and recommend suitable products or services · - Communicate effectively with customers to resolve issues promptly · - Collaborate with the sales team to drive revenue growth ...
Customer Service Representative

1 week ago

Optum Tampa, United States

**If you are located within Eastern Time Zone, you will have the flexibility to telecommute** (work from home) as you take on some tough challenges.** · Healthcare isn't just changing. It's growing more complex every day. ICD - 10 Coding replaces ICD - 9. Affordable Care adds new ...
Customer Service Representative

1 week ago

David rodriguez insurance agency Tampa, United States

Pay: $48, $72,000.00 per year · **Benefits**: · - Dental insurance · - Flexible schedule · - Health insurance · - Paid time off · - Vision insurance · Experience level: · - 1 year · Shift: · - Day shift · - Evening shift · Weekly day range: · - Monday to Friday · - Weekends as ne ...
Customer Service Representative

2 days ago

Joyce Coleman - State Farm Agent Tampa, United States

Position Overview · State Farm Insurance Agent located in Tampa, FL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Joyce Coleman - State Farm Agent, you will build and develop customer relationships within the community to ...
Customer Service Representative

1 week ago

Luminate Experience Group Tampa, United States

Our team values positivity, personal growth, and a supportive environment. We need people ready to adapt, achieve great outcomes for our cause, and enjoy their work. · **Responsibilities**: · - Provide excellent customer service for our charity clients · - Explain our clients' se ...
Client Services Representative

1 week ago

Viridian Staffing Tampa, United States

Do you have a background in recruiting or human resources and have an interest in becoming a part of a fast growing industry? Viridian Staffing is hiring a Client Services Representative, who will partner closely with the Recruiting and Business Development to serve our customers ...
Healthcare Customer Service Representative

1 week ago

Stymco Medical Tampa, United States

Overview: · **Duties**: · - Answer incoming calls from patients and healthcare providers · - Assist patients with inquiries regarding our products, placing orders, order status, and general information · - Utilize medical terminology to accurately communicate with patients and pr ...
Guest Service Representative/relief Night Auditor

1 week ago

Comfort Suites - East Tampa Fairgrounds-Casino Tampa, United States

**JOB TITLE**: Front Desk Customer Service Associate / Relief Night Auditor · **REPORTS**: Front Office Manager/Assistant General Manager and General Manager · **Position**: Front Desk Customer Service Associate · Greet and register guest, provide prompt and courteous service, an ...

Customer Service Representative - Tampa, United States - Spectrio

Description