Customer Service Representative - Tampa, United States - GCS Holdings

Description

Customer Service Representative
The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services.

You'll join an organically diverse team where ALL members contribute and support each other's success and well-being.

Due to continued growth, we're looking for more talented people to join, looking for people as passionate about providing exceptional customer service experiences as we are.

You will be first and primary point of contact for key customers and focus on developing rapport, strong relationships, and trust with customer contacts.

This is a great opportunity to reimagine an all-new career journey and develop at the same time.

We are looking for someone who is willing to wear multiple hats as the company grows.


WHAT YOU WILL DO IN THIS ROLE
As a Customer Service Representative at GCS, you will:

• Provide inbound/outbound customer support.
• Help customers resolve technical issues.
• Deliver expert customer experiences with a smile.
• Support team members in the office.

YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction.

Other qualifications for our Customer Service Representative role include:

• High School diploma required; bachelor's degree preferred.
• Financial services a plus
• Minimum 2+ Years of work experience
• Proficiency in fastpaced multitasking
• Eagerness to learn new technologies.
• Personal qualities/skills important to the role (tech, service, etc.)

Note:
This job description is not intended to be all-inclusive.

The employee will be required to perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type:
Full-time


Salary:
Starts from $50,000 - Based on Experience.


Expected Hours:
Hours will well exceed 40 hours per week with some work at nights and weekends.


Work Location:

In office with possibility of a flex/hybrid schedule after completing a ninety [90] day probationary period dependent upon management requirements.

Workplace:
Office located in Lutz, Florida


Benefits:

We offer a full range of benefits available to full time employees, including:

• Dental
• Health
• Life
• Disability
• Vision

Personal Time Off & Vacation: 5 days of Personal Time Off after the completion of a ninety [90] day probationary period. 10 days of vacation after one year of continued employment.


Education:

College Degree preferred but not required.
Microsoft Office: 3 years (required)
Executive Assistant: 5 years (required)

Pay:
Starts from $50,000 - Based on Experience.


Benefits:

• 401(k)

Ability to Relocate:

• Tampa, FL: Relocate before starting work (required)

Work Location:
In person
.


Pay:
$50,000.00 per year


Benefits:

• 401(k)
• Dental

insurance

• Flexible schedule
• Health

insurance

• Paid time off
• Vision

insurance


Experience level:

• 3 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Inperson
• Office

Ability to Relocate:

• Tampa, FL: Relocate before starting work (required)

Work Location:
In person