Customer Service Representative - Tampa, United States - TruckECM

Description

TruckECM Florida is actively searching for a Bilingual ( English - Spanish ) Customer Service Representative (CSR) to join our organization.

Our mission is to help our truckers go back on the road by detecting what needs to be repair or replacing their computers on their trucks.

As the Customer Service Representative (CSR), you will receive training on how to help our truckers correctly.

You will provide exceptional customer service and support to prospective consumers by utilizing your high communication, problem-solving skills, and charismatic and caring personality.

Customer Service Representative (CSR) Responsibilities:

• Create an exceptional customer experience by actively listening, addressing the customer's wants and needs, and overcoming objections
• Provide detailed information regarding products and services that reflect the customer's needs
• Handle customer complaints and problems with the utmost level of professionalism and respectfulness, and escalate if needed
• Work collaboratively with upperlevel management and the sales team to evaluate the customer service tactics and discuss ways to improve the closing ratio
• Follow all company and client privacy policies while handling customer's information

Customer Service Representative (CSR) Requirements:

• At least 1 year of experience in a customer service or clientfacing setting
• Must have exceptional communication, and interpersonal skills
• As one of the faces of our company, a high level of professionalism is nonnegotiable

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Solution-oriented and calm under pressure You look at challenges as opportunities

• Positive demeanor, charismatic personality, and a genuine passion to help those around you
• Excellent time management and organization skills with the ability to handle multiple projects and customers at a time

Benefits:

• Paid training and paid vacation time after 6 months of employment

Schedule:

• Day shift
• Monday to Friday

Pay:
From $17.00 per hour

Expected hours: 40 per week


Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Inperson

Language:

• Spanish (required)

Work Location:
In person